Assistant General Manager

Modern Aviation; Sacramento (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Modern Aviation in Sacramento seeks an Assistant General Manager to support the General Manager in leading fixed base operator operations. The role oversees Line Service and Customer Service, driving excellence, staff engagement, and regulatory compliance to deliver superior experiences and business performance.

The position requires a Bachelor's degree and 5–10 years in aviation operations or related management, with the ability to lead multiple teams in a fast-paced setting and coordinate

Qualifications

• Bachelor's degree or equivalent experience.
• 5–10 years in FBO, aviation ops or related management.
• Ability to lead multiple teams in a dynamic environment.

Responsibilities

• Assist in overall management of FBO operations including Line Service and Customer Service.
• Direct supervision of Line Service Supervisors and Customer Service Supervisors.
• Ensure service delivery standards and provide service recovery as needed.
• Lead shift briefings and departmental meetings to set priorities.
• Align staffing with customer demand to maintain efficiency.
• Correspond with customers on tenant relations and service opportunities.
• Meet and assist customers with travel coordination and related requests.
• Serve as liaison between FBO and airport stakeholders to sustain relationships.

Skills

People leadership

Operational leadership

Customer service

Staff scheduling

Communication

Education

Bachelor's degree

Job description

The Assistant General Manager is responsible for supporting the General Manager in leading all Fixed Base Operator (FBO) operations, ensuring the safe, efficient, and customer focused delivery of services. This role is responsible for overseeing Line Service and Customer Service operations, driving operational excellence, fostering employee engagement, maintaining regulatory compliance, and ensuring coordination between departments to achieve exceptional customer experiences and business performance.

Operational Leadership & Service Excellence

• Assist in the overall management of FBO operations, including Line Service and Customer Service functions.
• Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.
• Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
• Lead shift briefings and departmental meetings to communicate operational priorities and expectations.
• Align staffing schedules with customer demand to maintain service levels and operational efficiency.
• Correspond with customers regarding tenant relations, transient business opportunities, and service related matters.
• Meet, greet, and assist customers with travel coordination, including hotel accommodations, ground transportation, catering, and other service requests.
• Serve as a liaison between the FBO and airport stakeholders to maintain positive community and business relationships.

Qualifications

• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.
• Five (5) to ten (10) years of progressive FBO, aviation operations, or related management experience.
• Ability to lead multiple teams in a dynamic, fast paced environment.