Assistant General Manager

Springhill Suites Ridgecrest; Ridgecrest (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Hotel discounts

Short-term disability

Long-term disability

Job summary

Springhill Suites Ridgecrest is seeking an Assistant General Manager to oversee day-to-day hotel operations and support the General Manager in delivering outstanding guest service and profitability.

The role requires leadership, strong communication, and a track record in hospitality supervision; you will coordinate front desk, sales, accounting, housekeeping, maintenance, and safety while ensuring brand standards and budget adherence.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least two years of experience as an Assistant General Manager in a similar hotel.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated leadership, coaching and supervisory abilities.

Responsibilities

• Oversee day-to-day hotel operations including front desk, sales/marketing, accounting, housekeeping, maintenance, and safety.
• Maintain brand standards and ensure guest satisfaction and profitability.
• Plan and participate in department meetings and drive process improvements.
• Monitor performance metrics and manage budget, expenses, and risk controls.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Coaching

Education

Bachelor's degree

Job description

Come join our team at Springhill Suites, an all-suite hotel offering complimentary breakfast, free WiFi, and close to China Lake, managed by Providence Hospitality Partners, based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.SUMMARY: The Assistant General Manager is responsible for managing the day-day-operations of the hotel while supporting the General Manager in providing overall leadership’s continuing effort to deliver outstanding customer service and financial profitability.DUTIES AND RESPONSIBILITIES:Responsible for all day-to-day operations of the hotelEnsure the satisfaction of our guestsMaintain brand standards and hotel complianceOversee all hotel operations including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, and safety and securityPlan, organize, facilitate and/or participate in various hotel and department meetingsDevelop and implement plans that improve guest satisfaction and employee satisfactionMonitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurementsIdentify operational performance, productivity and efficiency gaps and develop measures to correct those deficienciesSupport assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense managementMinimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policiesPerforms other related duties as assigned by the General ManagerSUPERVISORY RESPONSIBILITIES:Directly supervises employees within the department(s)Indirectly supervises employees within the department(s)Carries out supervisory responsibilities in accordance with the organization's policies and applicable lawsResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsQUALIFICATIONS:Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environmentWillingness to assist teammates in order to achieve departmental goalsDemonstrated strengths in teambuilding and leadership skillsSupervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performanceDemonstrated ability to lead and motivate employees with confidence in work processes and goalsStrong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectivelyDemonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and customersEDUCATION AND EXPERIENCE:Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experienceAt least two years of experience as an Assistant General Manager at a similar size and type of hotelCOMPETENCIES:Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Frequently required to stand, walk, and sitContinually required to utilize hand and finger dexterity to operate a keyboard and office equipmentOccasionally required to lift/push/carry items less than 25 lbs.Physically able to regularly inspect all areas of interior and exterior of hotelSALARY: $65,000-$70,000/yearBENEFITS:Medical, Dental, and Vision InsuranceCompany paid Basic Life and AD&D Insurance401(k) with Company matchPaid Time Off and State required Sick Pay8 Paid HolidaysHotel discounts by brandVoluntary Short-Term and Long-Term Disability