Assistant General Manager

Echo Reno; Reno (NV); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Generous PTO & Travel Perks

Comprehensive Healthcare

Incentives & Recognition

Growth & Training

Job summary

Sandpiper Hospitality (SH) is seeking an Assistant General Manager to act as the essential second-in-command and lead daily hotel operations in Reno, NV. You will support the GM in managing front desk, guest experience, and performance across departments.

The role requires hands-on leadership, strong communication, and a track record of improving profitability and guest satisfaction. Generous PTO, healthcare options, and training are provided as part of our growth culture.

Qualifications

• Minimum of 1+ years of hands-on hotel operations experience in a supervisory or management role.
• Proven track record of driving operational efficiency and profitability.
• Excellent leadership, communication, analytical and problem-solving skills.
• Experience with budgeting and financial management; ability to manage payroll and related tasks.

Responsibilities

• Operational Oversight & Manager on Duty: Assume responsibility for shifts at the front desk and share MOD duties with the GM.
• Direct and develop at least two employees; participate in hiring, firing, promotion, payroll approval, and annual performance reviews.
• Assist the GM in cash management, budgetary control (labor, room expense, inventory), and managing property revenue; conduct sales activities to increase occupancy and revenue.
• Ensure guest satisfaction and clean rooms; monitor social media; uphold Say Yes to a Simple Request program.
• Protect company assets and guest information; provide back-up duties to ensure smooth operations.

Skills

Hotel operations

Leadership

Communication

Analytical thinking

Problem solving

Budgeting

Financial management

Project management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Supervisor Reno, NV, US

Salary Range: $44,000.00 To $50,000.00 Annually

Assistant General Manager: The Operations Force!

Your Challenge: Drive Excellence and Step Up to Lead!

Ready to be the essential second-in-command and a future General Manager? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Assistant General Manager!

This is a dynamic, hands-on leadership role where you will directly assist the General Manager (GM) in managing the property's day-to-day operations. You will be key to assuring optimum performance, profitability, and continual improvement in all critical areas. When the GM is out, you'll assume full responsibility, demonstrating your ability to lead the property and celebrate our value to "Play To Win."

Your Operational Duties

As our Assistant General Manager, you are the operations driver, dedicated leader, and partner to the General Manager.

Key Responsibilities Include:

Operational Oversight & Manager on Duty: Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld.

Team Leadership & Development: Customarily and regularly direct the work of at least two or more employees. Your suggestions and recommendations regarding hiring, firing, promotion, and change of status must be given particular weight. You will review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals for all direct reports.

Financial & Sales Support: Assist the GM in monitoring cash management, budgetary control measures (including labor, room expense, and inventory), and managing property revenue. Conduct sales activities and make sales calls to increase occupancy and revenue.

Quality & Guest Experience: Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner. Ensure that clean rooms, guest, and Associate satisfaction are top priorities. Uphold the "Say Yes to a Simple Request" program.

Property & Asset Protection: Responsible for the protection of Company assets as well as company and guest information. Provide necessary back-up duties (housekeeping, front desk, etc.) as needed to ensure optimum operation of the hotel.

The Rewards: Why You'll Love Being at Sandpiper

We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving."

Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel.

Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost.

Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program (rewarding points for tenure and extraordinary service). We reinforce our culture with fun annual surprise packages that celebrate our Core Values.

Growth & Training: We invest in you with comprehensive brand training for our properties to ensure your continued professional development.

If you possess a blend of strategic thinking, hands-on leadership, and a "We Are All In" spirit, we want to hear from you!

Preferred Qualifications:

• Required: Minimum of 1+ years of hands-on hotel operations experience in a supervisory or management role.

A proven track record of driving operational efficiency and profitability.

Exceptional leadership, communication, analytical, and problem-solving skills.

BONUS!Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).

Experience with budgeting, financial management, or project management.