Assistant General Manager

Advance Auto Parts; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Advance Auto Parts in Raleigh, NC is seeking an Assistant General Manager to oversee store operations, focusing on profitability and customer service. Responsibilities include managing DIY services, reviewing financial performance, and ensuring high customer service standards.

The ideal candidate will have experience managing a retail team, a strong knowledge of automotive systems, and be proficient in Microsoft Office. Position is eligible for sales commission based on performance.

Qualifications

• 2-3 years of managing a team of 10–20 in a retail environment.
• ASE certification preferred but not required.
• Ability to analyze business reports such as P&L.

Responsibilities

• Oversee store operations focusing on profitability and customer service.
• Review and analyze Profit & Loss statements.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.
• Perform manager-on-duty responsibilities.

Skills

Automotive systems knowledge

Proficient English communication

Microsoft Office proficiency

Ability to calculate discounts and sales increases

Effective staff management

Education

High school diploma or GED

Bachelor's degree in business or related field

Job description

Job Description

The Assistant General Manager will oversee all aspects of store operations, focusing on profitability, customer service, and staff performance.

Primary Responsibilities

• Review and analyze Profit & Loss statements to assess financial performance.
• Provide GAS3 selling experience to DIY and DIFM customers.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, and related tasks.
• Ensure high standards of customer service, promptly handling product and operational complaints.
• Perform manager‑on‑duty responsibilities: coaching, floor and phone management, task assignment and completion, safety oversight, and open/close duties.
• Execute weekly scheduling process.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Parts and automotive system knowledge.
• ASE P2 certified or ASE‑ready equivalent.
• Execution and training of advanced solutions, projects, and product quality recommendations.
• Source parts from multiple suppliers.
• Training on store operational processes, testing, and diagnostic equipment for DIY services.
• Training on inventory systems and store equipment.
• Training on POS and Parts lookup systems.

Essential Job Skills

• Working knowledge of automotive systems preferred.
• Proficient English communication; Spanish a plus.
• Effective use of Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate discounts, percentages, sales increases, and gross profit percent.
• Analyze business reports such as P&L.
• Hold staff accountable, inspect work quality, and give inspiring feedback.
• Work assorted days, evenings, and weekends as needed.

Prior Experience

2‑3 years of managing a team of 10–20 members in a fast‑paced retail environment with proven financial and business acumen.

Education

High school diploma or GED; bachelor’s degree in business or related field preferred.

Preferred Credentials

ASE certification preferred but not required.

Physical Demands

The job requires walking, standing, speaking, hearing, hand use, reaching, climbing, stooping, kneeling, crouching, and lifting up to 50 pounds frequently, and up to 100 pounds occasionally. Visual requirements include close and distance vision, color vision, depth perception, and focus adjustment.

Work Environment

Primarily indoor work with occasional outdoor exposure to weather, moving mechanical parts, high locations, chemicals, electrical shock, vibration, and moderate noise.

Position is eligible for sales commission based on individual or store performance.

We comply with all applicable federal, state, and local laws.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.