Assistant General Manager

Advance Auto Parts; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Advance Auto Parts is seeking an Assistant General Manager in the Kansas City area to lead daily store operations and profitability. You will review P&L statements, coach staff, and drive GAS3 selling experiences for DIY and DIFM customers, while managing DIY services like battery installations and wiper changes.

The role emphasizes high customer service standards, accountability, and efficient scheduling, with safety and open/close duties included as part of the leadership duties.

Qualifications

• Experience in leading a team in a fast-paced retail setting.
• Ability to analyze profitability and drive store performance.
• Proven ability to coach staff and manage scheduling.
• Strong communication with customers, peers and leadership.
• Knowledge of automotive parts and service processes.
• English language required; Spanish helpful.

Responsibilities

• Review and analyze P&L statements for store profitability.
• Provide GAS3 selling experience for DIY and DIFM customers.
• Meet personal and store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Maintain high standards of customer service and handle complaints.
• Perform manager-on-duty duties: coaching, floor/phone mgmt., task assignment.
• Oversee weekly scheduling and store operations.

Skills

Friendly communication

Locate & stock parts

Safety knowledge

Parts & automotive systems knowledge

ASE P2 certified / equivalent

Execute & train advanced solutions

Sourcing from multiple places

Inventory systems & store equipment

POS & parts lookup systems

Review & analyze P&L statements

Education

High school diploma or GED

Bachelor’s degree in business or related area

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

• Knowledge to review and analyze P&L statement
• Provide GAS3 selling experience for DIY and DIFM customers
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)

Primary Responsibilities

• Knowledge to review and analyze P&L statement
• Provide GAS3 selling experience for DIY and DIFM customers
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems

Essential Job Skills Necessary for Success as an Assistant General Manager

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets an Assistant General Manager up for Success

2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment

Successful experience managing profitability; proven financial and business acumen

Education

High school diploma or general education degree (GED), Bachelor’s degree in business or a related area

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.