Assistant General Manager

Shelby American, Inc.; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

An innovative venue in Philadelphia is seeking a dynamic Assistant General Manager to lead a passionate team in delivering unforgettable experiences. This role combines operational oversight with a focus on customer satisfaction, ensuring that every guest enjoys a magical atmosphere. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to high-quality service. If you're ready to be the heart and soul of a unique venue that specializes in creating enchanting experiences, this opportunity is perfect for you. Join a fun and creative environment where your contributions will make a significant impact!

Qualifications

• Experience in hospitality is a must with strong customer service skills.
• Previous management experience in high-volume restaurant settings is required.

Responsibilities

• Oversee daily operations and maintain venue atmosphere during service.
• Manage staff and ensure adherence to company standards and procedures.

Skills

Leadership

Customer Service

Communication Skills

Problem-Solving

Hospitality Experience

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Google Suite

Job description

Description

Assistant Manager

Job Details

Job Type: Full-time, Salary

Calling all magical beings! We are currently looking for a strong & responsible Assistant General Manager to join our team in Philly and oversee our Supervisors and Front of House staff. You will also need to ensure the smooth operation of the venue as well as strict adherence to our standards of service and delivery of a one-of-a-kind experience.

You will be at the heart and soul of our venue to ensure the smooth daily running of our innovative Potions Experience (cocktails) and seasonal events.

The AGM of this venue will get the benefit of a fun and varied role and lead a staff who run experiences that make our customers extremely happy and excited. A love of fantasy and magic would be a bonus, but not essential, and the most important thing here is experience and a hands-on management style.

Main Duties will include:

Operations

1. Maintaining venue operations, the general experience, and the atmosphere during service.
2. Assisting with cost analysis.
3. Day-to-day runnings and maintenance. Adhering to company regulations and recommended service formats/procedures in order to deliver the high-end product to our patrons.
4. Facilitating the appropriate “magical atmosphere” created by the staff and venue.

Management

1. Oversee day-to-day operations.
2. Work closely with the General Manager and Implementation Consultants to ensure smooth operations.
3. Communicate policy and SOPs effectively.
4. Maintain company standards.
5. Oversight on all opening and closing procedures.
6. Manage staff through their daily service routines.
7. Knowledge of roles performed in the venue.
8. Hiring.
9. Taking appropriate disciplinary action when necessary.
10. Ensure staff are clocked in and out and arriving on time.
11. Ensure staff well-being.
12. Be proactive when it comes to organization and prep.

Customer Focus

1. Hospitality/customer-driven individual.
2. Ability to field customer complaints and concerns and rectify situations.
3. Build relationships with the guests.
4. Provide a fun and engaging memorable experience for all guests.

Experience in hospitality is a must and amazing customer service skills are essential!

If you have previous experience as a manager in hospitality and/or retail, please apply with a cover letter stating why this position would be suitable for you.

Please see more about the venue and what we offer at thecauldron.io

Requirements

1. Previous experience in a similar role or as a GM in a high-volume restaurant is required.
2. Strong leadership qualities, demonstrated by the ability to manage multiple tasks simultaneously.
3. Strong knowledge of kitchen management, beverage production, and liquor laws and regulations.
4. Strong verbal and written communication skills, including the ability to effectively communicate product information to staff, guests, and customers.
5. Strong computer skills; experience with Google Suite is a plus.