Assistant General Manager

LPQ USA LLC; Philadelphia (Philadelphia County); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO starting at 10 days

401k with company match

Life insurance

Commuter benefits

Pet insurance

Team member discounts

Job summary

LPQ USA LLC, based in Philadelphia, seeks an Assistant General Manager to lead daily service and partner with the General Manager to elevate the guest experience and drive performance.

This hands-on leadership role demands restaurant leadership experience, a passion for hospitality, and the ability to hire and develop staff while balancing labor, costs, and guest satisfaction. NYC Food Handlers License is required; bilingual skills are a plus.

Qualifications

• 2+ years of restaurant leadership experience in a full-service setting.
• Passion for hospitality with floor leadership and service excellence.
• Ability to hire, develop, coach, and retain staff at multiple levels.
• Experience managing labor, sales, COGS, inventory, forecasting, and P&L performance.
• NYC Food Handlers License required to be considered; Spanish, French, or Arabic skills a plus.

Responsibilities

• Lead from the floor during service, coaching in the moment and ensuring exceptional hospitality.
• Own the guest experience, anticipate needs, resolve concerns with empathy, and turn service recovery into loyalty.
• Develop people and culture, making team members feel valued and accountable.
• Recruit, interview, hire, onboard, and retain a high-performing team with the GM.
• Oversee opening, service, and closing; ensure strong shift-to-shift communication and labor deployment.
• Manage inventory, food cost, waste, ordering, and COGS; improve performance.
• Contribute to P&L: sales, labor, COGS, and key metrics to forecast needs and profitability.

Skills

Leadership

Guest experience focus

Hiring and coaching

Labor/COGS management

Bilingual (Spanish/French/Arabic)

Education

NYC Food Handlers License

Job description

Be home in time for dinner!At Le Pain Quotidien, we believe exceptional hospitality starts with purpose, in our ingredients, our standards, and how we care for people. When you join LPQ, you become part of a 35-year-old beloved brand built on warmth, community, and connection.From the bread we bake to the experiences we create, we take pride in doing things the right way, every day. Regular guests become familiar faces, teammates support one another, and every shift feels purposeful.We also offer something different from many restaurant environments: a more predictable schedule, a sustainable pace, and the ability to build a career without sacrificing your life outside of work.As part of Convive Brands, you’ll have opportunities to grow your career across a portfolio of restaurant concepts, including California Pizza Kitchen and Little Beet.At LPQ, you’re not just joining a restaurant, you’re joining a place where you can develop your skills and career, take pride in your work, and be part of building a strong community.About the Role:As Assistant General Manager, you'll be a key leader in the restaurant—partnering closely with the General Manager to lead the team, elevate the guest experience, and drive strong business performance.This is a hands-on leadership role for an experienced hospitality leader who thrives on the floor, develops people, and knows how to balance exceptional service with operational and financial results. You'll play an active role in shaping restaurant culture, coaching leaders and team members, and ensuring every shift delivers a consistently high standard of hospitality.You'll have meaningful ownership across people, hospitality, operations, and financial performance, while working alongside an experienced General Manager who will support your continued growth toward future General Manager opportunities.If you're an experienced restaurant leader coming from a full-service restaurant or hospitality group and are looking for an opportunity to broaden your leadership impact, we'd love to meet you.You will:Lead from the floor, staying highly engaged during service, coaching in the moment, supporting the team, and ensuring guests receive exceptional hospitality from arrival through departure.Own the guest experience, anticipating needs, resolving concerns with empathy and urgency, and turning service recovery moments into opportunities to build loyalty.Develop people and build culture, creating an environment where team members feel valued, accountable, and motivated to grow.Partner with the General Manager to recruit, interview, hire, onboard, develop, and retain a high-performing restaurant team.Lead and coach restaurant leaders and team members through opening, service, and closing, ensuring consistent execution and strong shift-to-shift communication.Own labor deployment during service, making real-time decisions that balance guest experience, team productivity, and financial performance.Maintain high standards for food quality, hospitality, cleanliness, and food safety, ensuring the restaurant consistently delivers against brand standards.Partner with the GM to manage inventory, food cost, waste, ordering, and COGS, identifying opportunities and taking action to improve performance.Contribute to P&L performance, using sales, labor, COGS, and other key business metrics to identify trends, forecast needs, and drive profitability.Step into the General Manager's responsibilities as needed, demonstrating readiness for future GM opportunities.You have:2+ years of restaurant leadership experience in a full-service restaurant, hospitality group, or comparable environment.A genuine passion for hospitality and a proven ability to lead from the floor and inspire a team during service.A track record of building strong restaurant cultures where people feel valued, supported, challenged, and accountable.Strong instincts for guest experience and service excellence, with the ability to coach teams toward consistently high standards.Demonstrated ability to hire, develop, coach, and retain talent at multiple levels of the organization.Experience managing or contributing to labor, sales, COGS, inventory, forecasting, and P&L performance.A growth mindset and desire to continue developing toward General Manager-level leadership.Must be able to stand for prolonged periods and lift and carry items weighing up to 50 lbs.A NYC Food Handlers License is required to be considered for this position.Proficiency in Spanish, French, and/or Arabic is a plus.The annualized range for this position (plus a bonus) is: $57,000-$60,000Perks and Benefits:Real work-life balance - daytime hoursMedical, dental, and vision benefitsPTO starting at 10 days401k with company matchLife insuranceCommuter benefitsPet insuranceTeam member discounts at all our brandsConvive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.