General Manager

Le Pain Quotidien; New York (NY); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Work-life balance

Medical/dental/vision benefits

PTO 3 weeks

401k match

Life insurance

Commuter benefits

Pet insurance

Brand discounts

Job summary

Le Pain Quotidien is seeking a General Manager in New York to lead daily hospitality, coaching a high-performing team, and ensuring top guest experiences. You will focus on service excellence, food safety, and budget-minded operations in a fast-paced environment.

This role emphasizes hands-on leadership, staff development, and community-building, with a competitive salary and a bonus opportunity as part of Convive Brands’ portfolio of concepts.

Qualifications

• Minimum 2 years of GM experience in a restaurant or hospitality concept.
• Demonstrated hospitality leadership and guest engagement skills.
• Ability to build culture, motivate staff, and deliver results.
• Experience with P&L, forecasting, inventory, and COGs.

Responsibilities

• Lead from the floor, coaching team and engaging guests.
• Resolve guest concerns with empathy and urgency to build loyalty.
• Optimize labor deployment to balance service quality with budgets.
• Recruit, interview, hire, and retain top talent and coach through training.
• Inspire Front of House to ensure opening, mid-shift, and closing execution.
• Oversee food safety protocols and maintain quality standards.
• Manage costs and drive profitability through processes and troubleshooting.

Skills

General Manager experience

Hospitality leadership

Team development

P&L forecasting

Job description

Be home in time for dinner! At Le Pain Quotidien, we believe exceptional hospitality starts with purpose, in our ingredients, our standards, and how we care for people. When you join LPQ, you become part of a 35-year-old beloved brand built on warmth, community, and connection. From the bread we bake to the experiences we create, we take pride in doing things the right way, every day. Regular guests become familiar faces, teammates support one another, and every shift feels purposeful. We also offer something different from many restaurant environments: a more predictable schedule, a sustainable pace, and the ability to build a career without sacrificing your life outside of work. As part of Convive Brands, you'll have opportunities to grow your career across a portfolio of restaurant concepts, including California Pizza Kitchen and Little Beet. At LPQ, you're not just joining a restaurant, you're joining a place where you can develop your skills and career, take pride in your work, and be part of building a strong community.

About the Role

As General Manager, you will cultivate an environment where genuine hospitality thrives through leading a team dedicated to creating memorable experiences for our guests. You'll lead visibly from the floor, prioritizing guest engagement and the coaching required to elevate, mentor, and inspire our people all while driving restaurant performance. From hiring and developing a high-performing team to maintaining top-notch food and service standards, you'll have the opportunity to shape a restaurant culture that keeps both employees and guests coming back. This role is designed for a leader who thrives in a fast paced environment, loves hospitality, and is eager to make a tangible impact every day.

You will

• Lead from the floor, spending quality time coaching team members, connecting with guests, and ensuring exceptional hospitality during service
• Resolve guest concerns with empathy and urgency, turning challenges into opportunities to build loyalty and trust
• Optimize labor deployment to balance great service with budget goals
• Build a winning team by recruiting, interviewing, hiring, and retaining top talent and developing people through hands-on training, coaching, and mentorship
• Guide and inspire the Front of House team, ensuring seamless opening, mid-shift, and closing execution
• Safeguard quality by overseeing all food safety protocols and checklists
• Control costs and maximize profitability by managing food costs, troubleshooting challenges, and streamlining processes
• Take ownership of financial performance, including P&L management, forecasting, COGs, and inventory control

You have

• Minimum 2 years of General Manager experience in a comparable restaurant or hospitality concept
• A passion for hospitality and a proven ability to lead a team with energy, empathy, and vision
• Talent for building culture; creating an environment where team members feel valued, motivated, and inspired to deliver results every day
• An ability to forge meaningful connections, both inside the restaurant with your team and the guests, and out in the community to boost brand presence and drive sales
• Strong operational instincts and a track record of driving results while maintaining high standards in service, food quality, and guest satisfaction
• An ability to balance the day-to-day with long-term goals, empowering your team to grow and thrive
• Previous experience with P&L, forecasting, inventory, and COGs required
• Must be able to stand for prolonged periods and be able to lift and carry items weighing up to 50 lbs
• Proficiency in Spanish, French, and/or Arabic a plus

The annualized salary range for this position (plus a bonus), is: $70,000-$82,000

Perks and Benefits

• Real work-life balance - daytime hours
• Medical, dental, and vision benefits
• PTO starting at 3 weeks
• 401k with company match
• Life insurance
• Commuter benefits
• Pet insurance
• Team member discounts at all our brands

Convive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.

Le Pain Quotidien means the daily bread. And to us, that means everything. It's much more than mere sustenance; it's a way of life. As our loaves emerge from the ovens, warm and fragrant, friends gather around our communal tables to share in the time-honored tradition of breaking bread. The hum of conversation fills the air, jam is passed around the table, and, ever so gracefully, time slows.

Convive Brands is a New York-based hospitality group that builds and operates high-quality restaurant brands. Convive operates 60+ restaurants nationwide across three concepts: Le Pain Quotidien, Little Beet, and Little Beet Table. As a patient, long-term investor-operator, it aims to build significant enterprise value through both organic growth and acquisition.