Assistant General Manager

JACKMONT HOSPITALITY INC; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

TGI Fridays store #1756 in Philadelphia is seeking an experienced Operations Manager to lead a team in delivering an exceptional guest experience, driving sales and daily performance.

You will manage staffing, training, scheduling, and cost control, partner with the General Manager, and ensure quality standards, safety, and service across all shifts.

Qualifications

• 4-year college degree preferred or equivalent work experience.
• Minimum of 2-3 years of experience in a quick-casual restaurant.
• Capable of performing all functions and meeting qualification standards for all hourly positions.

Responsibilities

• Manage all restaurant operations, including staffing, quality, service and cost control.
• Oversee shifts, scheduling, guest interaction, and daily reports.
• Collaborate with GM to maintain staffing plans.
• Create schedules to cover all shifts.
• Interview hourly staff to meet company standards.
• Train and develop hourly team members; conduct performance reviews.
• Identify opportunities to boost sales and control costs; implement plans.
• Ensure security procedures to protect staff and assets.
• Submit end-of-shift reports including labor and sales.
• As MOD, oversee operations, handle complaints, stand/walk, and ensure smooth service.

Skills

Leadership

Staff development

Guest service

Operations knowledge

Education

4-year college degree preferred or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TGI Fridays - Store #1756, Philadelphia, PA, US

10 days ago Requisition ID: 1897

OPERATING GROUP: Friday's

FUNCTION: Operations

REPORTS TO (TITLE): General Manager

ROLE PURPOSE

To lead team members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth. To select, coach and develop team members.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales, including:

• Manage all areas of operations within the Restaurant including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained.
• Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
• Work with the GM to maintain an accurate and up-to-date manpower plan of Restaurant staffing needs.
• Prepare schedules and ensure that the Restaurant is staffed for all shifts.
• Use appropriate selection tools to interview all Restaurant hourly team members, ensuring team members hired meet Company standards.
• Staff, train and develop Restaurant hourly team members through orientation, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
• Directly supervise Restaurant team members.
• Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e. R&M, marketing).
• Ensure proper security procedures are in place to protect team members, guests and Company assets.
• Prepare end of shift reports including Daily Labor Control, Daily Food Control and Daily Sales.
• When acting as Manager-on-Duty, oversee restaurant operations including, but not limited to, preparing food, washing dishes, lifting objects up to 30 pounds, solving guest and team member complaints, constant standing and walking, work in noisy environment.

QUALIFICATION REQUIREMENTS

• 4-year college degree preferred or equivalent work experience.
• Minimum of 2-3 years of experience working in a quick-casual restaurant.
• Must be capable of performing all functions and meeting qualification standards for all hourly positions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.