Assistant General Manager

Priority Dispatch Corp.; Northern (KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Job summary

Daly Seven is seeking an Assistant General Manager for our Home2 Suites by Hilton Duncan property. You will partner with and backup the General Manager to ensure seamless hotel operations across all departments.

As AGM, you’ll lead front desk staff, recruit and train team members, and manage daily financial tasks while maintaining high safety and service standards. Schedule includes nights and weekends to support a 24/7 operation.

Qualifications

• Minimum of a 2-year college degree from an accredited university or equivalent experience.
• Prior hotel and leadership experience.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Responsibilities

• Directly supervise, lead, and train front desk staff in collaboration with the General Manager.
• Create a positive work atmosphere that promotes teamwork and collaboration.
• Assist in recruiting, training, and supervising hotel employees across all departments.
• Lead staff meetings, safety meetings, and brand training sessions.
• Work daily shifts at the front desk during slow periods or while Guest Service Agents are on breaks.
• Reconcile housekeeping reports, maintain room inventories, and compute timecards daily.
• Complete Daily Business Reports, count money, make deposits, and manage payroll reporting when requested.
• Actively drive revenue by collaborating with the Director of Sales and managing group bookings.
• Promote participation in the Daly Detective Sales Lead Program among the front desk team.
• Run and mail Direct Bill Statements weekly, ensuring payments are entered upon receipt.
• Inspect 50% of guest rooms monthly to meet high standards.
• Maintain knowledge of emergency procedures and safety measures.
• Investigate incidents and ensure policies and franchise standards are followed.

Skills

Leadership experience

Communication skills

Staff training

Front desk operations

Education

Associate degree

Job description

We are seeking an Assistant General Manager for our Home2 Suites by Hilton Duncan!

As an Assistant General Manager (AGM) at Daly Seven, you are a key leadership pillar responsible for the hotel's seamless operation. You are the direct partner and backup to the General Manager, ensuring that every department functions at its peak. Given the 24/7 nature of our business, you demonstrate a deep commitment to our people and property by being a flexible, reliable leader who is always ready to support the team.

What You’ll Do

• Directly supervise, lead, and train front desk staff in collaboration with the General Manager.
• Create a positive work atmosphere that promotes genuine teamwork and collaboration.
• Assist in recruiting, training, and supervising hotel employees across all departments.
• Lead impactful staff meetings, safety meetings, and brand training sessions.
• Work daily shifts at the front desk during slow periods or while Guest Service Agents are on breaks.

Drive Results & Revenue

• Reconcile housekeeping reports, maintain room inventories, and compute timecards daily.
• Complete Daily Business Reports, count money, make deposits, and manage payroll reporting when requested.
• Actively drive revenue by collaborating with the Director of Sales, attending revenue calls, and managing group bookings.
• Promote active participation in the Daly Detective Sales Lead Program among the front desk team.
• Run and mail Direct Bill Statements weekly, ensuring all payments are entered accurately upon receipt.

Ensure Safety & Standards

• Inspect 50% of guest rooms monthly (25% for larger properties) to ensure they meet our high standards.
• Maintain expert knowledge of emergency procedures, emergency cut-offs (gas, electric, water), and the location of emergency lights.
• Investigate accidents or incidents on the premises, complete detailed incident reports, and monitor onsite safety measures.
• Ensure all Daly Seven policies and franchise standards are consistently met, documented, and followed.

Schedule

• Ability to work a schedule that includes nights, weekends, and holidays, typically from 12:00 PM to 9:00 PM.

Qualifications

• Minimum of a 2-year college degree from an accredited university or equivalent experience.
• Prior hotel and leadership experience.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

About DALY SEVEN

Our Culture

As a family-owned hotel management company, our culture is built on a foundation of mutual respect and support. We believe in empowering our associates and celebrating success together in a positive team environment. Discover the values that unite us and make Daly Seven a great place to work by visiting our Culture Page .

We are committed to the well-being of our associates and their families. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. This is a vital part of how we invest in our team and recognize the hard work you do every day. Visit our Benefits Page to learn more.