Assistant General Manager

Transdev; Norcross (GA); On-site; USD 84,000 - 95,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev seeks an Assistant General Manager to support the General Manager in directing Georgia North/Gwinnett passenger transportation operations. You will help manage contracts, ensure safe service delivery, and oversee performance metrics across operations, safety, and customer satisfaction.

The role requires leadership, budgeting experience, and strong communication with clients and regulators. Travel may be required less than 5%.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree in Business Administration, Transportation, Logistics, Public Administration, or related field is preferred.

Responsibilities

• Direct daily transit operations and support the General Manager in achieving operational objectives.
• Provide leadership and strategic direction to operations staff.
• Ensure compliance with contract requirements, company policies, and regulatory standards.
• Monitor service delivery, safety performance, and customer satisfaction metrics.
• Support staffing, scheduling, employee development, performance management, and succession planning.
• Assist with budgeting, cost controls, and financial performance initiatives.
• Foster relationships with clients, community stakeholders, and regulatory agencies.
• Support labor relations and union partnership initiatives where applicable.
• Promote safety culture and continuous improvement.
• Travel outside the immediate area may be required (less than 5%).

Skills

Leadership

Budget management

Regulatory compliance

Staff development

Customer service

Communication skills

Microsoft Office

Union experience (preferred)

Problem solving

Education

High School Diploma or GED

Bachelor's degree in Business Administration/Transportation/Logistics/Public Administration or related field (preferred)

Tools

None

Job description

Assistant General Manager

The Assistant General Manager supports the General Manager in directing passenger transportation operations for Georgia North/Gwinnett . This position is responsible for assisting with the overall management of contract operations, ensuring safe and reliable service delivery, maintaining compliance with contractual requirements, supporting employee performance and development, enhancing customer service, and managing operational and financial performance.

Transdev is Proud to Offer

• Competitive compensation package of $84,000 - $95,000 annually , depending on experience

Benefits Include

• Vacation: Minimum of two (2) weeks
• Sick Leave: Five (5) days
• Holidays: Twelve (12) days; eight (8) standard and four (4) floating
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Direct daily transit operations and support the General Manager in achieving operational objectives.
• Provide leadership, guidance, and strategic direction to operations staff.
• Ensure compliance with contract requirements, company policies, and regulatory standards.
• Monitor service delivery, safety performance, and customer satisfaction metrics.
• Support staffing, scheduling, employee development, performance management, and succession planning efforts.
• Assist with budget management, cost controls, and financial performance initiatives.
• Foster effective relationships with clients, community stakeholders, and regulatory agencies.
• Support labor relations activities, including employee engagement and union partnership initiatives where applicable.
• Promote a culture of safety, accountability, and continuous improvement.
• Perform other duties as assigned.
• Travel outside the immediate area may be required (less than 5%).

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Business Administration, Transportation, Logistics, Public Administration, or a related field preferred.
• Five (5) or more years of supervisory or management experience in public transportation, paratransit, transit operations, logistics, or a related field.
• Demonstrated experience managing service delivery, operations personnel, and performance metrics.
• Knowledge of applicable federal, state, and local regulations governing transit operations.
• Strong understanding of safety programs, compliance requirements, and operational best practices.
• Ability to manage budgets, cost controls, and financial performance.
• Experience working with government agencies, clients, and community stakeholders.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Excellent written, verbal, and presentation communication skills.
• Ability to influence and collaborate effectively at all levels of the organization.
• Experience working in a union environment and handling labor relations matters preferred.
• Subject to a DOT drug test and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work flexible schedules, including evenings, weekends, and holidays as needed.
• Must be able to sit, stand, walk, bend, and perform office-related tasks for extended periods.
• Frequently required to use a computer, keyboard, and telephone.
• Work environment may include both office and field settings, with exposure to varying weather conditions.
• Must be able to inspect operational areas and vehicles as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please [e-mail] .

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle fleets, and deliver mobility solutions. Transdev U.S. employs more than 32,000 people across 400 locations and maintains more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries and more than 110,000 employees worldwide. As an operator and global integrator of mobility, we are driven by our purpose. Transdev empowers the freedom to move every day through safe, reliable, and innovative transportation solutions that serve the common good.

Learn more at www.TransdevNA.com or watch our overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, or any other legally protected status.

California applicants: Please Click Here for the California Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 9169

Pay Group: QQP

Cost Center: 450

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.