Assistant General Manager

Continental Inns of America LLC; Nashville-Davidson (TN); On-site; USD 40,000 - 80,000; Full time

Job description

The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.

Directs and coordinates hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees, and owners satisfaction.

ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:

• Assist the General Manager in day-to-day operations.
• Assign duties to HODs and observe performance to ensure adherence to hotel policies and established operating procedures.
• Provide training to staff and HODs.
• Act as the hotel's public relations director and promote the property within the hotel industry, local community, and trade associations.
• Monitor guest feedback on Trip Advisor, OTAs, etc., and hotel GSTS and RSTS surveys.
• Receive and resolve or assist the General Manager in resolving guest complaints and service recovery processes.
• Select or assist in the selection of hotel staff and complete all new hire paperwork.
• Review employee performance and conduct personnel actions such as disciplinary actions and terminations.
• Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
• Assist General Manager during morning meetings or conduct morning HOD meetings in the absence of General Manager.
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Ensure the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
• Build owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service, and refurbishment.
• Assist General Manager in wage scale surveys and ensure employee wages follow company and industry salary guidelines.
• Perform daily, weekly, and monthly property inspections.
• Ensure property, grounds, physical plant, and work areas are maintained to standard.
• Build strong working relationships and communications with hotel staff, HODs, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
• Cover shifts in all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status reports to GM.
• Audit par stock in all areas to ensure that all required hotel supplies are ordered and stocked in advance of need.
• Perform sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and uphold property grooming standards.
• Ensure effective, timely, and accurate communications flow regarding hotel policies and procedures.
• Assist the GM in all aspects of business planning.
• Be available 24/7 in case to respond to any guest or employee emergencies.
• Handle corporate clients and take part in new client acquisition along with the sales team whenever required.
• Assist in residential sales as and when required and development with strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• All other duties as assigned by the General Manager or Management.

Education and/or Work Experience Requirements:

PREREQUISITES:

Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals, and provide coaching, advice, and assistance as required.

Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree or diploma in hotel management or a related field with experience in opening, managing, or repositioning a hotel with a clear track record. Experience in financial accounting, personnel supervision, and problem resolution is an added advantage. Excellent computer system skills.

EXPERIENCE:

At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience. At least 3 to 4 years of experience as a Head of Development or Assistant General Manager or Executive Assistant Manager.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen, and speak clearly on the telephone.

Nashville Hospitality Concepts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nashville Hospitality Concepts is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.