Assistant General Manager

Village Pet Care; Mount Pleasant (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted daycare and boarding forown

Medical/vision/dental plans

401(k)

Job summary

Village Pet Care in Mount Pleasant, SC seeks an experienced Operations Leader to oversee daily resort operations, supervise staff, and ensure top service for pets and owners.

You will coordinate schedules, lead onboarding, manage safety, handle inventory, and collaborate with marketing on events, while maintaining high standards across daycare, boarding, and grooming.

This full-time role offers a fast-paced environment, room for growth, and benefits including discounted services for your own pet.

Qualifications

• Leadership or supervisory experience in pet care or hospitality.
• Strong communication skills (verbal and written).
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to lead and develop a team across roles.

Responsibilities

• Operational Support: assist Resort Manager with daily schedules and staff assignments.
• Team Leadership and Development: hire, train, mentor, and evaluate staff.
• Customer Service Excellence: engage with clients and resolve issues respectfully.
• Safety and Cleanliness: oversee facility safety and cleanliness; ensure compliance.
• Inventory Management: track supplies, place orders, manage vendor relations.
• Pet Care Coordination: ensure consistent care plans for daycare, boarding, and grooming.
• Event Planning and Marketing: support events and promotions with the marketing team.
• Administrative Duties: assist with payroll, scheduling, and reporting; budgeting support.

Skills

Passion for animals

Leadership Experience

Communication Skills

Organizational Skills

Problem Solving

Team Player

Growth-Oriented

Job description

Key Responsibilities

• Operational Support: You will work alongside the Resort Manager to ensure the smooth operation of our pet resort. This includes assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
• Team Leadership and Development: Assist in hiring, training, and mentoring team members, from daycare attendants to groomers. You'll foster a positive work environment, conduct performance evaluations, and help team members grow in their roles.
• Customer Service Excellence: As the face of the resort, you'll engage with pet owners, addressing their needs and resolving any issues. You'll ensure each client feels valued and their pets are treated with care and respect.
• Safety and Cleanliness: Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations. Ensure compliance with health and safety standards and take prompt action to address any concerns.
• Inventory Management: Keep track of supplies and equipment, ensuring we have everything we need for day-to-day operations. This includes managing relationships with vendors, placing orders, and monitoring inventory levels.
• Pet Care Coordination: Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming. This involves creating individualized care plans for pets with specific needs and ensuring consistency across shifts.
• Event Planning and Marketing: Assist in organizing special events, promotions, and themed days to keep things exciting for our clients and their pets. Collaborate with the marketing team to promote events and attract new customers.
• Administrative Duties: Help manage the resort's administrative tasks, including payroll, scheduling, and reporting. You'll also support the manager with budgeting and financial tracking.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you are ready to take on a leadership role in a pet-focused business and be part of an energetic and dedicated team, we'd love to meet you!

Pay is $18.00-$21.00 per hour, full time. Benefits for all team members at My Three Dogs-HWY 17 include discounted daycare and boarding for your own dog, with additional benefits available for full-time employees like medical/vision/dental plans and 401k.

Requirements

What We're Looking For

• Passion for Animals: A deep love for animals is essential! You should be comfortable working with a variety of pets and understanding their needs.
• Leadership Experience: Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry. You will need to be able to motivate and lead a team effectively.
• Excellent Communication Skills: Strong verbal and written communication skills are required. You will be interacting with customers, team members, and vendors regularly.
• Organizational Skills: The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Problem-Solving Abilities: A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
• Team Player: A collaborative mindset and a positive attitude toward teamwork.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.