Assistant General Manager

Village Pet Care; Fairlawn (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Discounted daycare

Boarding for your own dog

Health insurance

Dental & vision coverage

401k

Job summary

Animal House Wilmington is seeking an Assistant General Manager to lead our pet resort team. You will collaborate with the Resort Manager to oversee daily schedules, staffing, and guest experiences for dogs and cats.

The role emphasizes people leadership, service excellence, safety, and budget awareness. We value passionate animal lovers who communicate well, organize operations, and help grow our team while delivering outstanding care.

Qualifications

• Leadership experience in pet care or hospitality environments.
• Strong communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Operational Support: work with the Resort Manager to ensure smooth daily operations.
• Team Leadership: assist in hiring, training, and mentoring staff across roles.
• Customer Service Excellence: engage with clients and address concerns promptly.
• Safety and Cleanliness: supervise facility cleanliness and safety standards.
• Inventory Management: track supplies and coordinate vendor relationships.
• Pet Care Coordination: ensure proper care plans across daycare, boarding, and grooming.
• Event Planning and Marketing: assist in promoting events and promotions.
• Administrative Duties: support payroll, scheduling, and reporting.

Skills

Pet care leadership

Customer service

Team management

Communication

Scheduling

Job description

Description

Are you a pet enthusiast with a flair for leadership and a passion for customer service? At Animal House Wilmington, we're seeking a dynamic and dedicated Assistant General Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy, we'd love to have you on board!

Key Responsibilities:

• Operational Support: You will work alongside the Resort Manager to ensure the smooth operation of our pet resort. This includes assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
• Team Leadership and Development: Assist in hiring, training, and mentoring team members, from daycare attendants to groomers. You'll foster a positive work environment, conduct performance evaluations, and help team members grow in their roles.
• Customer Service Excellence: As the face of the resort, you'll engage with pet owners, addressing their needs and resolving any issues. You'll ensure each client feels valued and their pets are treated with care and respect.
• Safety and Cleanliness: Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations. Ensure compliance with health and safety standards and take prompt action to address any concerns.
• Inventory Management: Keep track of supplies and equipment, ensuring we have everything we need for day-to-day operations. This includes managing relationships with vendors, placing orders, and monitoring inventory levels.
• Pet Care Coordination: Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming. This involves creating individualized care plans for pets with specific needs and ensuring consistency across shifts.
• Event Planning and Marketing: Assist in organizing special events, promotions, and themed days to keep things exciting for our clients and their pets. Collaborate with the marketing team to promote events and attract new customers.
• Administrative Duties: Help manage the resort's administrative tasks, including payroll, scheduling, and reporting. You'll also support the manager with budgeting and financial tracking.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

Pay starts at $21.00 per hour, full time. Benefits for all team members at Animal House Jacksonville include discounted daycare and boarding for your own dog, with additional benefits available for full-time employees like medical/vision/dental plans and 401k.

Requirements

What We're Looking For:

• Passion for Animals: A deep love for animals is essential! You should be comfortable working with a variety of pets and understanding their needs.
• Leadership Experience: Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry. You will need to be able to motivate and lead a team effectively.
• Excellent Communication Skills: Strong verbal and written communication skills are required. You will be interacting with customers, team members, and vendors regularly.
• Organizational Skills: The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Problem-Solving Abilities: A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
• Team Player: A collaborative mindset and a positive attitude toward teamwork.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.