Assistant General Manager

Hilton-Garden-Inn---Montgomery,-Ram-Hotels; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Quarterly bonuses

Career advancement opportunities

Job summary

RAM Hotels in Montgomery, AL seeks an Assistant General Manager to coordinate hotel staff and support the General Manager. If you deliver quality and value, this role may suit you.

You will oversee operations, train staff, hire and evaluate employees, manage records, and assist in sales and guest relations. Candidates should have hospitality management education and strong customer service skills, with flexibility to cover varied shifts.

Qualifications

• Bachelor’s degree in Hospitality Management or equivalent.
• Hotel operations knowledge of laws and regulations.
• Presentation/facilitation skills preferred.
• Excellent customer service skills.

Responsibilities

• Assign duties to staff and ensure adherence to hotel policies and procedures.
• Provide training, including safety training, to staff.
• Hire staff and complete new hire paperwork and records.
• Maintain records including cash flows, reservations, and tax documents.
• Assist in sales and marketing efforts as directed.
• Perform duties of the General Manager in their absence.

Skills

Fast-paced environment

Flexible schedules

Team delegation

Communication skills

Physical stamina

Lifting up to 25 lbs

Education

Hospitality management degree

Job description

Who AreWe?

RAM Hotels –a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family!

POSITION: Assistant General Manager

JOBSUMMARY

TheAssistant General Manager will coordinate the activities of hotel personnel asdirected and provides support to the General Manager. If your passion is delivering quality and value, this may be the jobfor you.

JOBRESPONSIBILITIES

• Assigns duties to staff and observes performanceto ensure adherence to hotel policies and established operating procedures
• Provides training, including safety training, tostaff
• Selects or assists in the selection of hotelstaff and completes all new hire paperwork
• Reviews employee performance and conductspersonnel actions such as disciplinary actions and terminations
• Maintains accurate records including cash flowsheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax exempt.
• Conducts or assists in conducting staff meetings
• Adheres to all franchise and company proceduresand regulations as well as standard operating procedures
• Receives and resolves or assists in resolvingguest complaints and employee issues
• Performs functions of the General Manager intheir absence
• Available24/7 with reliable transportation
• Coversshifts in all departments as scheduled by the General Manager
• Corresponds with group and travel agents toanswer special requests for rooms and rates
• Assistswith sales and marketing efforts as directed
• Answers inquiries pertaining to hotel policiesand services
• Assists General Manager in annual wage scalesurveys; ensures employee wages follow wage and salary guidelines
• All other duties as assigned

PROFESSIONALEXPERIENCE

• Bachelor’s degree in Hospitality Management orsimilar degree or an equivalent combination of education and experience
• Hotel operations experience to include knowledgeof all applicable laws, ordinances, regulations, and requirements of federal,state, and municipal authority
• Presentation/Facilitation Skills (preferred)
• Excellent customer service skills

INDUSTRY EXPERIENCE

• Previous experience in the hospitality industry(preferred)
• Hotel Management Operations experience(preferred)
• Knowledge of government relations regarding hoteloperations (preferred)

REQUIRED SKILLS

• Ability to work in a fast-paced environment
• Must be flexible to work varied schedules
• Ability to delegate and direct the activities ofthe team to ensure efficient operation
• Excellent written and oral communication skills
• Must have the physical ability to walk, bend, andstand for long time periods
• Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

• Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a“top-notch†attitude toward our guests which includes anticipating the guestsneeds – be proactive
• Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments

BENEFITS

RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much more enjoyable.As a leader in the hospitality industry; we promote advancement opportunities,we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, and other additional perks being an employee of RAMHotels.

RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.