Houseman

Kaizen Lab Inc.; Prattville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Quarterly bonuses

401K

Other perks

Job summary

RAM Hotels in Columbus, GA is seeking a friendly Houseman to keep public areas clean and welcome guests with warm hospitality. You will help maintain the lobby, entrance, restrooms, breakfast area, elevators, pool, hallways, gym, and meeting rooms to ensure a consistently outstanding guest experience.

The role requires teamwork, dependable work ethic, and strong customer service, with the ability to work in a fast-paced environment.

Qualifications

• High-school diploma or equivalent required.
• Hospitality or janitorial experience strongly preferred.
• Excellent customer service skills.

Responsibilities

• Offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions about the visit; respond promptly; be familiar with property location, amenities, and local attractions; resolve guests’ complaints to ensure satisfaction.
• Complete brand-specific training and health and safety training; adhere to property standards; know fire alarm and evacuation procedures.
• Clean common areas per hotel standards (doors, floors, tables, walls, elevators, pool areas, fitness center, break rooms).
• Follow lost and found policy; report items to management promptly.
• Perform other tasks as necessary to meet or exceed guest satisfaction.

Skills

Follow directions

Fast-paced environment

Written and oral communication

Active listening

Physical stamina

Lifts up to 40 lbs

Dependable

Grooming standards

Education

High-school diploma or equivalent

Job description

Who Are We?

RAM Hotels – a dynamic, thriving,innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry ofcorporate America, while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands whilecontinuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family!

POSITION:Houseman

JOB SUMMARY

Are youfriendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guestexperiences? Are you a team player thatis energetic, friendly, and professional?Do you enjoy working in a fast-paced environment with the ability to deliverexcellent customer service? The housemanperforms routine duties of cleaning common areas of the hotel including the frontentrance, lobby, public restrooms, breakfast area, elevators, pool, guesthallways, fitness center, employee break room and bathroom and all meetingrooms.The houseman promotes a positive imageof the hotelestablishment to guests and enjoys assisting our guests with such a pleasantand friendly temperament. If you enjoyanticipating the needs of guests to create that stellar guest experience – thisjob is for you!

JOBRESPONSIBILITIES

• Consistently offer professional, friendly, and attentiveservice to guests; anticipate guests needs and answer questions that theguests may have pertaining to their visit with us; respond promptly; befamiliar with property location, property amenities, as well as localattractions and activities to answer guests’ inquiries; resolve guests’complaints to ensure guests satisfaction
• Complete all required brand specific training as directed bymanagement; complete all required health and safety training; adhere toall property specific brand standards; knowledge of fire alarm andevacuation procedures
• Clean common areas, per hotel standards and training,including but not limited to glass doors, floors, shelves, tables, dishes,walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; takeresponsibility in submitting any lost or found items on the propertyimmediately to management – this includes any item left behind such as apurse, wallet, jewelry, etc.
• Perform other tasks asnecessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• High-school graduate or equivalent anda minimum of six months work-related experience (hospitality or janitorialexperience - strongly preferred)
• Excellent customer service skills

INDUSTRYEXPERIENCE

• Previous experience in the hospitalityindustry (preferred)
• Previous experience as ahousekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

• Ability to follow directions and workin a fast-paced environment
• Additional training (as required)
• Mustbe flexible to work varied schedules
• Goodwritten and oral communication skills
• Abilityto listen attentively
• Musthave the physical ability to walk, bend, and stand for long time periods
• Mustbe able to lift up to 40 lbs.
• Mustadhere to grooming and appearance standards in alignment with uniform
• Mustbe dependable

ESSENTIAL SKILLS

• Ability to express compassionwhile remaining composed; ability to remain calm and focused while workingunder pressure
• Promote the property bydemonstrating a “top-notch” attitude toward our guests which includesanticipating the guests needs – be proactive
• Ensure that you are always apositive representation of the property; embrace and respect diversity andmulti-cultural environments

BENEFITS

RAMHotels hires the best people, we work extremely hard to provide benefits thatmake work-life balance that much more enjoyable. As a leader in the hospitality industry, wepromote advancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels.

• comprehensive health benefit packages for you and your family
• vacation time
• quarterly bonuses
• 401K
• other additional perks

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.