ASSISTANT GENERAL MANAGER

Uloop Inc.; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Matching

Paid Time Off

Restaurant discounts

Job summary

Sexy Fish Miami is seeking an Assistant General Manager to join our leadership team and drive operational excellence in a high-volume, upscale dining environment.

This role focuses on staff development, guest satisfaction, and meticulous service standards, with hands-on involvement on the floor during peak hours and close collaboration with the GM and culinary team. The ideal candidate has 4+ years of management experience in hospitality and can lead a diverse team with poise and passion.

Qualifications

• 4+ years of management experience in a high-volume, upscale dining or hospitality environment
• Strong leadership and guest-satisfaction focus
• Excellent communication and problem-solving skills

Responsibilities

• Manage departmental logistics and monitor performance to achieve expected outcomes with GM approval
• Assist in creating new dining room offerings based on demand and guest feedback
• Oversee staff training and material generation, including menu descriptions and service manuals
• Oversee dining room service and flow, be on the floor during all meals
• Liaise with private dining contacts during events and ensure guests’ needs are met
• Lead labor management and mentor a qualified management team
• Respond to guest requests and complaints professionally when GM is not on the floor
• Ensure safety procedures and inventory controls are followed

Job description

Job Description

About Sexy Fish Miami:Sexy Fish Miamibrings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. Located in a stunning setting, our venue is as much a feast for the eyes as it is for the palate.

The Role:

We're seeking a driven and hospitality-focused Assistant General Manager to join our leadership team and help drive operational excellence.

What We Offer:

Comprehensive medical, dental, vision, etc. insurance coverage.401(k) MatchingPaid Time OffExtra Perks – Restaurant discounts and more!

What You’ll Be Doing:

ManagerialResponsible for departmental logistics efficiency – monitor what works and what doesn’t and be flexible to adjust to achieve expected outcome with the approval of GM.Continually assist in creating new offerings for dining room guests based on demand and guest’s comments and feedback and/or current trends (suggestions for new menu options, brunch offerings, cocktails, etc.)Responsible for all new hire and existing staff training and materials generation to include menu dish descriptions, service manual updates, following up on on-going trainings, etc.Dining Room ServiceAssist dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods.Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.Support dining room staff with any other tasks and resolve brought up issues.Personally liaise with all private dining contract contacts during PDR events.Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table.Labor ManagementDirect daily work activities of all scheduled staff including management.Continually review performance of all staff - address shortcomings and recognize success.Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.Cultivate and nurture a management team who will uphold the service and hospitality standards.Work closely with the rest of the management to establish a group of hospitality minded employees who will develop and maintain our philosophy and values.Understand, follow and direct others in current safety procedures.Product PresentationMonitor and make sure the quality of food and beverages is at its highest.Maintain control over inventories – beverage, china/glassware/silverware.Responsible for overall grooming of service staff.AdministrativeEnsure accuracy of menus, wine list, beer and house cocktail lists and POS postings.In the absence of the General Manager – personally respond to all guest requests and/or complaints in a timely manner.Find a way to actively respond to all company/operation emails whenever possible and always in a professional manner (not on the floor in the view of the guests and not during the service).Participate and monitor POS reports regarding the daily performance of the restaurant.Attend all necessary meetings scheduled by Executive Leaders.

What We’re Looking For:

4+ years of management experience in a high-volume, upscale dining or hospitality environmentProven leadership skills with a focus on team development and guest satisfactionStrong understanding of restaurant operations, including scheduling, and inventoryExcellent communication and problem-solving skillsAbility to work evenings, weekends, and holidays as requiredAbility to grasp, lift, move, or push goods on cart/truck weighing up to 15 pounds.Ability to move safely in uneven terrain or in confined spaces.Ability to tolerate varying conditions of noise level, temperature, and illuminationJoin our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged.