Assistant General Manager

Smoothie King; Maynard (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Tips included

Job summary

Smoothie King is seeking an Assistant General Manager in Maynard, MA to support the GM in leading the team toward an exceptional Guest Experience and adherence to brand standards. You will model our mission and core values while overseeing store operations.

You will assist with hiring, training, and daily management, use tools for inventory and ordering, support local marketing, and help drive KPIs and community outreach. Strong communication and flexible hours are essential.

Qualifications

• Minimum high school diploma or GED equivalent.
• At least 2 years as a shift lead in restaurant or retail customer service.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and community.
• Ability to work varied hours including evenings, weekends, holidays.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience and fulfill our mission.
• Use operational tools for inventory management and ordering to achieve operational excellence.
• Develop local store marketing plans and support brand initiatives and community events.
• Collaborate with the General Manager to deliver smoothies and healthy products; review KPIs and address improvements.
• Manage store cash activities and daily deposits.
• Ensure compliance with food safety guidelines and overall store cleanliness.
• Drive company programs and communicate promotions to the team.

Skills

Shift lead experience

Communication skills

POS/computer skills

Microsoft Word & Excel

Education

High School Diploma or GED

Job description

Total Compensation: $23/hour to $24.50/hour

Pay: 19.50/hr base + tips ($3.50hour to $5.00/hour)

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Cash & Deposit Log, and Crunchtime Net Chef for inventory management, and ordering to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.