Assistant General Manager

Smoothie King; McCordsville (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Smoothie King has an Assistant General Manager opening in Indiana. You will partner with the GM to lead the store team, deliver a standout Guest Experience, and uphold brand standards. This role covers hiring, training, and daily operations to support our mission of helping people live healthier lives.

You will implement local marketing plans, monitor KPIs, ensure food safety, and maintain a clean, welcoming store. Strong communication and team leadership are essential for success.

Qualifications

• High school diploma or GED required.
• 2+ years as a shift lead in restaurant or retail.
• Basic Word and Excel knowledge.
• Excellent written and verbal communication.
• ServSafe Certification required.
• Ability to work varied hours including nights and weekends.

Responsibilities

• Assist GM with hiring, developing, and leading the team to provide a great guest experience.
• Use tools like Profit and Loss, Daily Business Review, and inventory management to achieve excellence.
• Develop local store marketing plans and lead community outreach and events.
• Collaborate with GM to deliver smoothies and healthy products; review KPIs and address issues.
• Manage cash activities and deposits for the store.
• Ensure food safety compliance and store cleanliness with monthly inspections.
• Champion company culture and values; drive program implementation through the team.
• Communicate marketing strategies and promotions to the team for proper execution.

Skills

Microsoft Word

Microsoft Excel

Communication skills

POS familiarity

Customer service

Education

High School Diploma or GED

ServSafe Certification

Tools

Data Central

Job description

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.

What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since

Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.

They’re not just good; they’re good for you.