Assistant General Manager

Confidential; Lombard (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Confidential in Lombard, IL seeks an Assistant General Manager to support dispensary operations, personnel management, inventory purchasing and tracking, and meet sales and bonus targets.

You will act as manager-on-duty, build bi-weekly schedules, supervise Cannabis Advisors, ensure compliance, and train staff on POS and inventory systems while maintaining excellent customer relations in a fast-paced retail environment.

Qualifications

• GED or high school diploma required.
• At least 1 year as an assistant manager or higher.
• Ability to work well with others and communicate effectively with staff and retail management.
• Flexibility to accommodate scheduling demands including some weekends and holidays.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• At least 21 years of age.

Responsibilities

• Support dispensary staff, inventory, and customer relations.
• Interact with customers to provide exceptional service.
• Respond to inquiries, feedback, and suggestions.
• Resolve in-store situations quickly and respectfully.
• Build bi-weekly staff work schedules.
• Walk the floor and advise staff on products and industry changes.
• Coach and develop staff; address questions and concerns.
• Delegate tasks to Cannabis Advisors to ensure compliance.
• Communicate with dispensary staff from the corporate retail team.
• Conduct interviews as directed by the General Manager.
• Provide training on POS System and State Inventory System.
• Oversee orders and deliveries for accuracy and timeliness.
• Maintain company culture within the facility.
• Keep records of cash, sales, vendors, and customer/patient information.

Skills

Customer service

Team leadership

Communication

Scheduling

Staff development

Education

High school diploma or GED

Tools

POS System

State Inventory System

Job description

The Assistant General Manager is responsible for assisting in managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the “manager-on-duty” in absence of the General Manager.

This role is expected to spend 25% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory.

Essential Duties and Responsibilities

• Responsible for supporting dispensary staff, inventory, and patient/customer relations.
• Interact with customers and patients and provide exceptional customer service.
• Respond to all customer and patient inquiries, feedback, and suggestions.
• Quickly and respectfully resolve any in-store situations that may arise.
• Build out bi-weekly work schedules for current and incoming staff.
• Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
• Coach and develop staff; Answer staff questions, concerns or suggestions.
• Delegate tasks to Cannabis Advisors to maintain regular compliance.
• Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
• Conduct interviews at the direction of the General Manager.
• Provide regular training to staff members on the POS System and State Inventory System.
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
• Maintain company culture and atmosphere within the facility.
• Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information.
• Other duties as assigned.

Minimum Qualifications

• High school degree or general education degree (GED) is required.
• A minimum of 1 year as an assistant manager, or above, is required.
• Ability to work well with others and communicate effectively with staff and retail management.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• At least 21 years of age.

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.