Assistant General Manager

Flyover Las Vegas; Las Vegas (NV); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Extended Benefits

Job summary

FlyOver Las Vegas LLC seeks an Assistant General Manager to partner with the GM in leading the attraction's success. This hands-on leader will drive revenue growth, optimize operations, and ensure financial accountability across admissions, retail, photography, and food and beverage.

You will coach department leaders, analyze financial results, implement technology improvements, and help position FlyOver Las Vegas for long-term success in a competitive tourism market while maintaining a

Qualifications

• 5-8 years of progressive leadership experience in attractions, hospitality, or high-volume guest-facing businesses.
• Strong financial and analytical skills, including budgets, forecasting, and KPI analysis.
• Proficiency with operational technology such as ticketing, POS, scheduling, and reporting platforms.
• Experience leading and developing managers and large frontline teams.

Responsibilities

• Oversee day-to-day attraction operations and service delivery; act as primary operational leader in GM’s absence.
• Identify and execute revenue opportunities across admissions, retail, photography, and F&B; monitor guest spend and conversions.
• Recruit, onboard, coach, and develop supervisors and frontline teams; set expectations and accountability.
• Maintain active floor presence, resolve escalated concerns, monitor feedback and implement service improvements.
• Partner with GM on budgets, labor productivity, forecasting, expense control, and variance analysis.
• Optimize ticketing, POS, scheduling, reporting, and other platforms; improve SOPs and data accuracy.
• Champion safety training and ensure compliance with health, safety, labor, and regulatory requirements.
• Collaborate with Sales/Marketing and stakeholders to strengthen guest acquisition and promotions.

Skills

Leadership experience

Financial analysis

Revenue growth

Team development

Operational excellence

Education

CPR/First Aid Certification

Job description

Flyover Las Vegas is seeking a dynamic, results-driven Assistant General Manager (AGM) to partner with the General Manager in leading the overall success of the attraction. This hands‑on leader will drive revenue growth, develop high-performing teams, optimize operations, and maintain financial accountability across admissions, retail, photography, and food and beverage. The ideal candidate is a proactive decision-maker and problem-solver who can analyze financial results, coach department leaders, implement technology improvements, and work alongside frontline team members. As a key member of the leadership team, the AGM will execute company initiatives and help position Flyover Las Vegas for long‑term success in a competitive tourism and entertainment market.

Location:

• Las Vegas, NV - In office

Compensation :

• $90,000-$95,000USD/annually
• Extended Benefits

What you’ll do

• Operational leadership: Oversee day‑to‑day attraction operations, service delivery, staffing readiness, and execution of established standards; serve as the primary operational leader in the GM’s absence within delegated authority
• Commercial performance: Identify and execute revenue opportunities across admissions, retail, photography, and food and beverage; monitor conversion, average guest spend, and departmental results
• Team development: Recruit, onboard, train, coach, and develop supervisors and guest‑facing teams; establish clear expectations, succession plans, and performance accountability
• Guest experience: Maintain an active floor presence, resolve escalated concerns, monitor guest feedback and NPS, and implement measurable service improvements
• Financial management: Partner with the GM on budgets, labor productivity, forecasting, expense controls, variance analysis, and corrective action plans
• Systems and processes: Optimize ticketing, POS, scheduling, reporting, and other operational platforms; improve SOPs, data accuracy, usability, and efficiency
• Safety and compliance: Champion safety training, risk identification, incident response, and adherence to relevant health, safety, labor, and regulatory requirements
• Sales and partnerships: Collaborate with Sales, Marketing, brand ambassador teams, and other stakeholders to strengthen guest acquisition, promotions, and conversion
• Lost Cactus: Support day‑to‑day bar operations, commercial initiatives, product and service standards, and applicable Nevada regulatory compliance
• Projects and change: Lead assigned initiatives from planning to execution, communicate operational changes clearly, and assess results and opportunities for improvement
• Engagement and retention: Promote a respectful, high‑performance culture through employee feedback, development, communication, and consistent follow‑through
• Other duties and projects as assigned

Education/Experience

Education

• CPR/First Aid Certification or willingness to obtain

IDEAL EXPERIENCE

• 5-8 years of progressive leadership experience, preferably in attractions, themed entertainment, hospitality, tourism, or high-volume guest‑facing businesses
• Demonstrated success improving revenue, profitability, ancillary sales, and operational performance.
• Experience leading and developing managers and large, diverse frontline teams
• Strong financial and analytical skills, including budgets, labor planning, forecasting, and KPI analysis
• Proficiency with operational technology, including ticketing, POS, scheduling, and reporting platforms; ability to learn new systems quickly
• Strong retail, sales, and guest conversion experience highly valued
• Sound independent judgment, organization, communication, problem‑solving, and change‑management skills
• Comfortable balancing strategic planning with visible, hands‑on operational leadership

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65‑foot spherical screen provides guests with an unparalleled flight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.