Assistant General Manager

Compass Group, North America; Kirkland (WA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Restaurant Associates in Kirkland, WA is seeking an Assistant General Manager to lead the service and guest experience, ensuring hospitality and quality across the operation. The AGM motivates, trains, develops, and directs team members to deliver exceptional service and achieve daily goals and projects.

You will focus on the cafe experience for the client food program, report to the District Manager, and partner with culinary, marketing, procurement, and operations to uphold standards and

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• Minimum of 3–5 years food service multi-unit supervision experience.
• Excellent communication skills, both written and verbal.
• Strong passion for great food and hospitality.
• General culinary knowledge of basic kitchen practices, protocols, and procedures.
• Time management and deadline-focused.
• Ability to follow health and safety standards.
• Good judgment and decision-making skills.

Responsibilities

• Designs, manages and owns the overall experience, not just the offerings.
• Sets an expectation of hospitality that is friendly and engaging.
• Maintains a passion for quality food preparation and taste.
• Trains and develops the management team.
• Assist RDM/GM to ensure reviews, coaching and discipline are timely.
• Manage financial responsibilities with GM/RDM.
• Ensure adherence to Compass employee guidelines.
• Promote a culture of Food and Workplace Safety.
• Respond to comments/complaints within 24 hours with follow-up to DM and partner.
• Communicate honestly and timely with the partner.
• Work with cafe teams to stay within budget while upholding standards.
• Oversee openings of new cafés and quarterly/year-end reports.

Skills

Hospitality leadership

Communication skills

Food service management

Culinary knowledge

Office suites familiarity

Education

Bachelor’s degree or equivalent

Tools

Google Suite

Microsoft Word/Excel

Job description

Restaurant Associates

Position Title: Assistant General Manager

Location: Kirkland, WA

Work Schedule: Monday-Friday

Salary: $95,000 - $100,000 / year

Bonus: Eligible

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A !

Job Summary

The Assistant General Manager is responsible for the service and experience of the operation. The AGM motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees administrative and operational tasks, including financial management and analysis, sanitation, and safety.

The Assistant General Manager will focus on hospitality and the café experience for the client food program in order to support operational excellence. This position reports into the District Manager and will leverage their strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote with standards, the client’s food expectations and enhance user/partner experience.

Job Description

The great things you will be expected to do:

• Designs, manages and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Maintains a \passion for quality food preparation and taste
• Trains and develops the management team
• Assists the RDM or GM to ensure manager reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner
• Works with GM or RDM to monitor and manage all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Promotes a culture of Food and Workplace Safety
• Treats everyone with professionalism, care and respect
• Responds to all comments and complaints within 24 hours and follows up with a written or verbal response with copies to the DM and our partner
• Communicates with the our partner honestly, accurately and in a timely manner
• Works with GM or RDM to ensure cafe teams work within budget while maintaining standards
• Oversees and contributes to the successful opening of all new cafés
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications:

• Bachelor's degree is preferred, or equivalent professional experience
• Minimum of 3-5 years food service multi-unit supervision experience
• Excellent communication skills, both written and verbal
• Strong passion for great food and hospitality
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Manages time effectively and prioritizes tasks to meet deadlines
• Ability to follow all health and safety standards
• Demonstrates good judgement and decision-making skills
• Ability to work independently as well as in a team
• Working knowledge of Google Suite and Microsoft Word, Excel, and PowerPoint
• Ability to maintain confidentiality
• Ability to work in a fast-paced, changing environment

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Restaurant Associates

Allison Murphy

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