Assistant General Manager

Battle Green; Kentucky; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Battle Green is seeking an Assistant General Manager in Parma, OH to lead dispensary operations and staff. The AGM will ensure top-notch customer service, manage schedules, and uphold regulatory compliance.

You will back up the General Manager, handle cash, and coordinate inventory and vendor activities. A strong communicator with retail or hospitality leadership is essential for success at Battle Green.

Qualifications

• Must have led a team as manager/assistant in a fast-paced retail or hospitality setting.
• Excellent communication and listening skills.
• Willingness to work weekends and holidays when needed.

Responsibilities

• Lead and manage dispensary staff to provide exceptional service.
• Maintain relationships with guests and address inquiries promptly.
• Resolve in-store situations with strong conflict resolution.
• Create bi-weekly staff schedules for coverage and efficiency.
• Coach staff on product knowledge and regulatory changes.
• Delegate tasks and ensure regulatory compliance.
• Communicate information from corporate teams to staff.
• Act as backup for General Manager including cash handling and deposits.
• Support day-to-day operations in inventory and people management.
• Interview candidates for staff positions as directed.
• Train staff on POS and State Inventory System.
• Oversee orders and deliveries for accuracy and timeliness.
• Foster a positive company culture in the dispensary.
• Maintain records of cash, sales, vendors, and customer data.

Skills

Leadership

People management

Customer service

Communication

Scheduling

Training & development

Cash handling

Inventory management

Tools

POS System

State Inventory System

Job description

Assistant General Manager

Department: Sales

Employment Type: Full Time

Location: Parma, OH

Reporting To: General Manager

Compensation: $50,000 - $55,000 / year

Description

The Assistant General Manager (AGM) is a key leadership role responsible for overseeing both front and back-of-house operations to ensure a seamless and exceptional dispensary experience. They support and guide the team, ensuring all operational needs are met while stepping in as needed to maintain efficiency and customer satisfaction.

The daily grind

• Lead and manage the dispensary staff, ensuring exceptional customer service and support for patients/customers.
• Develop and maintain positive relationships with guests, addressing all inquiries, feedback, and suggestions in a timely and professional manner.
• Quickly resolve any in-store situations, demonstrating strong conflict resolution skills.
• Create and manage bi-weekly schedules for dispensary staff, ensuring adequate coverage and efficient use of resources.
• Act as a resource and coach for dispensary staff, providing guidance and support on industry news, product knowledge, and regulatory changes.
• Delegate tasks and responsibilities to dispensary staff, ensuring compliance with all relevant regulations.
• Collaborate with the General Manager to communicate information from the corporate retail team to dispensary staff.
• Act as the primary backup for the General Manager, managing all transactions and cash within the dispensary, including preparing bank deposits, counting drawers and safe, making change for register coin safes, requesting coinage for vault, and performing record-keeping duties related to all cash.
• Assist the General Manager in running the day-to-day operations efficiently as it relates to inventory and people management.
• Interview potential candidates for dispensary staff positions, as directed by the General Manager.
• Train and develop dispensary staff on the POS System and State Inventory System.
• Oversee orders and deliveries, ensuring accurate information and timely delivery.
• Foster a positive company culture and atmosphere within the dispensary facility.
• Maintain accurate records of all dispensary activity, including cash, sales, vendors, and customer/patient information.
• Perform other duties as assigned by the General Manager.

You're a great fit if

• You're at least 21 years of age or older.
• Have successfully led a team of associates as a manager or assistant manager in a fast-paced retail or hospitality setting.
• You are an excellent communicator and even better listener.
• Working outside the normal schedule is not unusual. Sometimes we need to be flexible and come in on weekends and holidays.
• You believe sharing knowledge and helping others develop is rewarding.

Benefits

• Medical, Dental, and Vision Benefits
• Paid Time Off
• Relaxed/Casual Dress Code
• Life Insurance
• Short & Long Term Disability
• Employee Assistance Program
• Company Discount