Assistant General Manager

Hudson Group; Hudson (OH); On-site; USD 86,000 - 98,000; Full time

Job summary

A leading travel retailer seeks an Assistant General Manager to support strategic initiatives at a multi-store location. The role involves maximizing sales, managing staff, and ensuring excellent customer service. Ideal candidates have retail management experience and strong leadership skills. This position offers a competitive salary and various employee benefits.

Benefits

Competitive Salary

Quarterly Incentive Program

Employee Discounts

Health Insurance

Paid Time Off

Retirement Programs

Tuition Assistance

Qualifications

• 3-5 years of retail store management experience, including multi-store management.
• Experience with SAP preferred.

Responsibilities

• Assist General Manager in executing strategic planning for multi-store location.
• Maximize sales and profits while controlling payroll and expenses.
• Recruit, train, and develop staff for efficient operation.

Skills

Leadership

Analytical Skills

Problem-Solving

Time Management

Interpersonal Skills

Tools

SAP

Microsoft Office

Word

Excel

Job description

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Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What We Will Offer You:

• Competitive Salary of $86,000- $98,000 annually
• Eligible For Quarterly Incentive Program
• 20% off Hudson Employee Discount
• 50% off Hudson Food & Beverage Discount
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Company Paid Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

This Assistant General Manager Position Is For You, If You Enjoy:

• Assisting the General Manager and Regional Vice President in executing all local strategic planning initiatives established for a multi-store location
• Promoting brand image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and quality store visual presentation throughout the operation
• Working at Chicago O'Hare International Airport

Your Team is counting on you as an Assistant General Manager to:

• Provide flexibility to work any shift, any day of the week, including weekends & holidays
• Work a full-time schedule
• Maximize sales and profits by meeting and exceeding sales budgets while minimizing shrink
• Control payroll and expenses through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget
• Use monthly financial reports and KPI reports to monitor and control expenses, improve profit margins, and control inventory levels
• Protect company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers
• Minimize inventory shrink through regular physical inspections; monitor high-risk areas for shrinkage, and take necessary steps for remediation
• Recruit, train, and develop all supporting staff levels to ensure an efficient and profitable operation. Develop succession plans for the location and support company HR initiatives.
• Ensure consistent excellent customer service delivered by knowledgeable and professional associates.
• Demonstrate excellent product knowledge and promote a positive corporate image through clean, well-merchandised stores.
• Communicate sales and store opening updates daily to Regional Director
• Ensure compliance with brand promotional programs and collaborate with the Marketing department on new opportunities
• Work closely with Merchandising and Regional Director to implement brand initiatives, maintain merchandising standards, and manage vendor relationships
• Assist in monthly compliance and diagnostic reports, including submitting pictures and data
• Provide positive reinforcement and guidance to staff
• Deliver and receive information to/from corporate office/staff
• Handle problem-solving and customer service issues
• Assume General Manager responsibilities in their absence

Required Qualifications:

• Three to five years of retail store management experience, including multi-store management for multi-store locations
• SAP experience preferred
• Strong leadership and organizational skills
• Good analytical and problem-solving skills
• Ability to coordinate multiple tasks and projects
• Good time management and attention to detail
• Effective interpersonal skills with customers, staff, peers, property owners, suppliers, and superiors
• Flexible to work long and irregular hours, including weekends and holidays
• Proficient in Microsoft Office, Word, and Excel

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. The Company ensures equal employment opportunity and complies with anti-discrimination laws. It prohibits discrimination and harassment of any kind and provides equal opportunities regardless of race, color, creed, age, religion, sex, gender identity or expression, sexual orientation, national origin, disability, military service, veteran status, ancestry, citizenship, marital status, medical conditions, genetic information, or other protected characteristics.

All offers are contingent upon successful background checks and employment verification.

Note to staffing agencies: Please do not contact Hudson regarding this position with candidates. Our recruiting team will reach out if assistance is needed.

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