Assistant General Manager

Socket.dev; Grand Rapids (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

Paid vacation & 401k

Job summary

Legends Global seeks an Assistant General Manager to assist the General Manager in running a high-visibility venue. You will supervise full-time and part-time staff and ensure compliance with OSHA, sanitation and alcohol service policies while collaborating with culinary teams and clients.

You will help manage events, monitor staffing, and analyze financial reports to drive profitable operations. This role requires strong leadership, excellent communication, and a commitment to top-tier guest

Qualifications

• Bachelor’s degree with 3–4 years of management in contract foodservice or 4–5 years in suites/premium operations.
• Strong customer service mindset with leadership and management skills.
• Able to interact with Legends and Executive Clients and Guests.
• Flexible to work extended hours including nights, weekends, and holidays.

Responsibilities

• Assist in overall effective management of venue operations.
• Ensure compliance with alcohol service policies and monitor during events.
• Oversee events from setup through breakdown and coordinate with staff and clients.
• Manage schedules and labor allocation to ensure proper staffing levels.
• Analyze financial reports including budgets, forecasts, and P&L statements.
• Draft, review, and update policies and procedures as directed by GM.
• Review contracts and implement approved terms per GM directions.
• Provide direction to department managers and follow up on responsibilities.
• Maintain quality, safety, and service standards through inspections.
• Support menu development, promotions, and marketing plans with department leaders.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

POS systems

Job description

POSITION: Assistant General Manager

DEPARTMENT: Food & Beverage

REPORTS TO: General Manager

FLSA STATUS: Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Assistant General Manager supports the General Manager in the efficient, professional, and profitable operation of the venue. This role assists in overseeing all managerial, full-time, and part-time staff while ensuring full compliance with all federal, state, and local labor laws, sanitation standards, food safety regulations, and alcohol service policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Assist in the overall effective management of venue operations.
• Ensure full compliance with all alcohol service policies and monitor service during events to maintain 100% compliance.
• Assist in managing events from setup through breakdown, including communication with hourly staff, culinary teams, clients, and guests.
• Ensure the venue operates in a legal, efficient, professional, and profitable manner at all times.
• Generate, review, and analyze financial reports including budgets, forecasts, revenue analysis, labor costs, product costs, and profit and loss statements.
• Draft, review, and update policies and procedures as directed by the General Manager.
• Assist in reviewing contracts and implementing approved terms as directed by the General Manager.
• Oversee scheduling and labor allocation to ensure proper staffing levels.
• Partner with the General Manager to analyze ticket sales and event projections to determine staffing needs and point-of-sale coverage.
• Provide direction to department managers and follow up on assigned responsibilities.
• Conduct regular inspections to ensure quality, safety, and service standards are maintained.
• Ensure all required reports are completed accurately and submitted on time.
• Assist in developing and maintaining a strong and effective management team.
• Provide managers with clear expectations, guidance, and support to ensure successful performance.
• Participate in performance evaluations and provide recommendations for development and improvement.
• Assist with menu development, promotions, and marketing plans with department leaders.
• Maintain professional relationships with clients, show managers, vendors, suppliers, and guests to promote a positive image of the venue.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferably a Bachelor’s degree with a minimum of 3-4 years management experience in the contract foodservice industry or 4-5 years in suites/premium operations in the sports and entertainment industry
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of Legends and Executive Clients and Guests.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and understanding of P&L statements

• Detail-oriented and highly organized, with the ability to multitask and delegate responsibilities when necessary.
• Excellent written and verbal communication skills, with the ability to prioritize tasks in a deadline-driven environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to lead, motivate, and develop teams while promoting an inclusive work environment.
• Strong problem-solving skills with the ability to resolve issues effectively and professionally.
• Knowledge of retail point-of-sale (POS) systems, including operational procedures and policies.
• Ability to perform effectively under pressure for extended periods while maintaining professionalism.
• Availability to work extended hours, including nights, weekends, and holidays as business needs require.
• Practice safe work habits and follow all company safety policies, procedures, and regulations.
• Complete all required company-wide safety training and any additional job-specific safety training.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site: Grand Rapids Venues (Van Andel Arena, Acrisure Amphitheater, Amway Stadium)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.