Assistant General Manager

OTO Development; Garden City (AL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development is seeking an Assistant General Manager in Garden City, Alabama. You will lead hotel operations, drive sales, and manage costs while ensuring exceptional guest service and team performance. This role requires strong leadership, financial acumen, and a proven track record of managing a team in a hospitality setting.

Travel up to 10% is possible. The position emphasizes a collaborative culture, open communication, and ongoing staff development to meet brand standards and guest

Qualifications

• Hotel management experience with leadership and guest service results.
• Direct sales experience with at least 50% market mix of total revenues and strong financial knowledge.
• High school diploma; college degree preferred.
• Valid driver’s license from the appropriate state.
• Excellent time management and multitasking skills.
• Customer focus and commitment to employee and guest satisfaction.

Responsibilities

• Participate in sales calls and site visits with sales team to acquire or close business.
• Review financial reports to identify concerns and improve performance.
• Coach and support hotel team members to manage wages and controllable expenses.
• Manage hotel costs (supplies, labor, utilities, food & beverage) within budgeted parameters.
• Ensure service, technical skills, and training occur throughout the property.
• Establish collaborative relationships with direct reports and the team.
• Maintain an open door policy and solicit team feedback.
• Hire team members demonstrating leadership and capability.
• Observe service behaviors and provide feedback to staff.
• Review guest feedback to identify areas for improvement.
• Analyze service issues and develop creative solutions.
• Interface with customers to gather feedback on product/service quality.
• Ensure the property is well maintained and safe for guests and staff.
• Administer policies fairly and recognize performance.

Skills

Hotel management

Sales leadership

Guest service

Time management

Multitasking

Customer focus

Education

High school diploma

College degree preferred

Job description

We are pleased to announce a wonderful opportunity for an Assistant General Manager.

What will you be doing most days?

• Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
• Review financial reports and statements and work to determine areas of concern and improve performance
• Coach and support hotel team members to effectively manage wages and controllable expenses
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
• You have a least a high school diploma with a college degree preferred
• You have a valid driver’s license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 10% travel. Travel is outside the local area and overnight

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 5/8/26