Assistant General Manager

Driftwood Hospitality Management; Florida; On-site; USD 90,000 - 150,000; Full time

Job summary

Driftwood Hospitality Management seeks an experienced hotel leader to assist in managing daily operations, ensuring guest satisfaction and profitability across hotel outlets. The role requires steering budget development, labor control, and staff performance in a fast-paced environment.

You will support the General Manager, oversee departments, monitor standards, and drive continuous improvements while maintaining DHM’s renowned service quality and brand integrity.

Qualifications

• Minimum of 4+ years hotel management experience at Department Head level or above.
• Full-service hotel experience.
• Ability to create a profitable culture of accountability and build cohesive teams.
• Proven managerial skill for large-scale projects and deadlines.
• Excellent verbal and written English communication.
• Ability to read, communicate, and prepare occupancy reports.
• Strong computer skills (MS Word, Excel, PowerPoint) with hotel systems knowledge.
• Financial management skills including understanding P&L, budgets, forecasting, and scheduling.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards and DHM values.
• Oversee hotel departments to ensure top service and hospitality levels.
• Assist the GM with forecasts, reports, budgets, and staffing to maximize revenue and minimize expenses.
• Monitor guest satisfaction and brand standards, drive improvements.
• Resolve customer complaints and anticipate problems by reviewing operations and staff performance.
• Oversee internal audit standards.
• Collaborate with sales to implement strategies to improve occupancy and revenue.
• Monitor front office systems and equipment for optimum performance.
• Create action plans to remedy guest service deficiencies.
• Assist in recruiting, supervising, training, and evaluating department heads; recognize and reward performance.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance.

Skills

Hotel mgmt exp

English comms

P&L budgeting

Vendor negotiations

MS Office skills

Forecasting

Tools

MS Word

Excel

PowerPoint

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
• Perform other duties as requested by management

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Minimum of 4+ years hotel management experience of Department Head or above.
• Full Service Hotel Experience
• The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
• Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Excellent verbal and written English communication and listening skills.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
• Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. .

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.