Assistant General Manager

Crunch Fitness - Undefeated Tribe; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Free gym membership

Job summary

A leading fitness franchise in San Antonio is looking for an Assistant General Manager to assist with daily operations, enhance member satisfaction, and ensure facility cleanliness. Candidates should have 2 years of management experience, preferably in fitness or customer service, and the ability to create a welcoming environment. This role offers career advancement, competitive pay, and a free gym membership, making it an excellent opportunity for growth in a dynamic team atmosphere.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively, meeting KPIs required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Assist in recruiting, hiring, and training a high-performing staff.
• Monitor and manage team member performance standards.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Skills

Fitness management experience

Customer service skills

Team leadership

Clear communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Position Overview

Location: 4319 Thousand Oaks Dr, San Antonio, TX 78217

Reports to: Managing Partner

We are looking for an Assistant General Manager, who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

Responsibilities

• Assist in recruiting, hiring, training and developing a high-performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with on‑going development, training, and coaching
• Impact member retention by doing Whatever It Takes to deliver the "Wow 10-Member Experience"
• Assist and support the Managing Partner in the areas such as, but not limited to:
  • Scheduling and labor management
  • Member service resolution with pace and empathy
  • Resolving or escalating employee issues or concerns
  • Lead generation and outreach efforts to impact new member sales
  • New member acquisition and member integration into all services and programs offered
  • Team member goal setting, development plans, and regular staff meetings
  • Supervise club asset management, including inventory reconciliation, supply ordering, and club‑related small equipment expenditures
  • Involvement and supervision in all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

What Success Looks Like

• Fully staffed with high performers across MSRs
• KPIs consistently meeting or exceeding, with clear performance standards, ongoing coaching, and performance management driving individual and collective achievement
• Deliver member and guest experience through high hospitality
• True operations partner to Managing Partner—owning scheduling/labor, asset/inventory management, facility cleanliness, and front desk oversight
• Club runs smoothly with 100% policy/procedure compliance, crisp facility standards, and full utilization of Crunch tools for communication, documentation, and operations

About You

You positively influence others and create alignment and forward movement. Develop strong knowledge of established processes and serve as a reliable resource for the team. Communication is clear, direct, and focused on helping the team move forward confidently.

You bring consistent energy and commitment to challenging work, making thoughtful, timely decisions and maintaining strong accountability for results.

Qualifications

• 2 years of fitness and/or customer service‑oriented management experience preferred
• Experience executing objectives quickly and effectively including achieving KPIs required
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Clear communication skills, demonstrating confidence

Physical Requirements

• This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours

Education Requirements

• High school diploma or GED required
• Bachelor degree preferred

Travel

No travel required

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.