Assistant General Manager

Baskin-Robbins; Dunmore (Lackawanna County); On-site; USD 42,000 - 52,000; Full time

Job summary

Baskin-Robbins is seeking an Assistant General Manager to lead daily store operations and develop the store team in a fast-paced retail environment.

You will coach shift leaders and crew, manage drive-thru performance, and ensure exceptional customer service while driving store results. This role is ideal for a motivated leader ready to rise to GM responsibilities within a franchise setting.

Qualifications

• Experience in leading teams in a retail setting.
• Proven ability to coach and develop staff
• Strong focus on customer service and store performance

Responsibilities

• Lead Shift Leaders and Crew Members by supporting each individual's development.
• Oversee crew deployment, drive-thru performance, goal setting and results communication.
• Ensure fast, friendly, and energetic service to customers.
• Be a team player who can jump in wherever needed to keep the store running smoothly.

Skills

Team leadership

Coaching

Customer service

Retail operations

Job description

HIRING IMMEDIATELY !

Assistant General Managers (AGM’s) are the primary support system for the General Manager. AGM’s are constantly developing their retail management skills daily, focusing on their supervisory experience, coaching skills, and business acumen. AGM’s primary focus includes:

• Leadership of Shift Leaders and Crew Members by supporting each individuals’
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Fast, friendly, and energetic service
• Being a Team player who can jump in wherever needed

Goals and Objectives

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Assistant General Manager position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Assistant General Managers are our next General Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.