Assistant General Manager

Ultimate Ninjas; Deerfield (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

A family entertainment center is seeking an Assistant General Manager to oversee daily operations and support staff in providing exceptional guest experiences. You'll supervise the team, ensure streamlined check-ins, guide families through registrations, and respond to inquiries. Ideal candidates have customer service, hospitality experience, and strong organizational skills. Flexibility for evenings and weekends is preferred. Join us in creating a safe, inspiring environment for families.

Qualifications

• Experience in customer service, hospitality, or recreation management.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.
• Experience with iClassPro or similar class/party management software is a plus.

Responsibilities

• Supervise, coach, and support staff to maintain high standards of service and safety.
• Welcome and check in guests with professionalism and warmth.
• Guide families through registrations and waivers, ensuring accuracy and efficiency.
• Respond promptly to phone, email, and in-person inquiries.
• Process payments accurately and maintain financial integrity.
• Navigate and maintain computer systems for scheduling, reporting, and customer records.
• Assist with birthday parties, special events, and community programs to deliver memorable experiences.
• Support management with day-to-day operational tasks to keep the academy running smoothly.

Skills

Customer service experience

Organizational skills

Communication abilities

Multitasking

Interpersonal skills

Tools

iClassPro or similar software

Job description

Description

Ultimate Ninjas Academy Deerfield is dedicated to creating a safe, inspiring, and growth-focused environment where children and families can build confidence through play, fitness, and community. We are seeking a motivated Assistant General Manager to help lead daily operations, support our team, and ensure every guest has an exceptional experience.

Responsibilities

• Supervise, coach, and support staff to maintain high standards of service and safety.
• Welcome and check in guests with professionalism and warmth.
• Guide families through registrations and waivers, ensuring accuracy and efficiency.
• Respond promptly to phone, email, and in-person inquiries.
• Process payments accurately and maintain financial integrity.
• Navigate and maintain computer systems for scheduling, reporting, and customer records.
• Assist with birthday parties, special events, and community programs to deliver memorable experiences.
• Support management with day-to-day operational tasks to keep the academy running smoothly.

Requirements

• Experience in customer service, hospitality, or recreation management.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.
• Experience with iClassPro or similar class/party management software is a plus.
• Flexibility to work evenings and weekends as needed.