Assistant General Manager

basspro; City of Utica (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Bass Pro Shops in Utica, NY is seeking an Assistant General Manager to support store merchandising and operations, ensuring optimal assortment, presentation, inventory control, and customer service while driving financial efficiency. The AGM will assist in leadership development, associate morale, and executing company initiatives.

The role requires 5+ years in big box, high-volume management with responsibility for multiple departments and operations oversight.

Qualifications

• Minimum of 5+ years in big box, high volume management with responsibility for one or more Sales Departments and Receiving or Front End experience

Responsibilities

• Opens/closes the store and assumes store responsibility in GM's absence.
• Directly supervises the Receiving, Customer Service, Maintenance and Sales through Group Sales Managers.
• Plans staff, conducts interviews, performance reviews, schedules, training and coaching.
• Drives merchandising, advertising, pricing, and visual presentation per planograms.
• Manages payroll and operating expenses; analyzes analytics to meet goals.
• Maintains safe, clean environment and reports to GM.

Skills

Leadership

Customer service

Financial acumen

Merchandising

Staff development

Tools

POS systems

Excel

Inventory software

Job description

POSITION SUMMARY

The Assistant General Manager (AGM) assists the GM with the management of store merchandising and store operations to ensure proper merchandise assortment, merchandise presentation, inventory control, customer service, financial efficiency, inventory control, customer service, leadership development, associate morale and other duties as assigned.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Opens and closes the store. Assumes responsibility for the entire store when the General Manager is out of the building.
• Directly supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers.
• Ensures the Departments are staffed with \"service\" oriented associates; participates in interviewing and selection. Coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels.
• Communicates and implements all advertising and marketing initiatives of the Company to include tabs, flyers, signing, pricing, features, imagery, visual presentation, etc.
• Maintains all planograms set by Merchandising.
• Meets or exceeds all financial plans as set by the Company.
• Controls Company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory and procedures to ensure system integrity; monitors and controls cash management; controls stores operating & loss account.
• Executes and communicates all Operating procedures in the Store.
• Develops and executes all Sales / Payroll plans as directed by the Company. Assists in overseeing and controlling payroll and operating expense.
• Provides financial results / performance to the General Manager through several reports
• Maintains a clean, organized, and safe environment, building facility and all equipment and controls safety in the store.
• Analyzes customer and business analytics to drive customer service and operating metric goals.
• Carries out Supervisory responsibilities and partners with Human Resources in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving associate and customer problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis and promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS

Experience: Minimum of 5+ years in big box, high volume management, with responsibility for one or more Sales Departments and Receiving or Front End experience

KNOWLEDGE, SKILLS AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports
• Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Base Camp support staff
• Demonstrated use and understanding of servant leadership and team concept of management

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Regularly performs computer work, walks, and stands
• Occasionally sits
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices.