Retail General Manager

basspro; Chesterfield Charter Township (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

HSA

FSA

Discount on retail merchandise

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a General Manager to oversee day-to-day store operations, merchandising and financial performance. You will supervise multiple managers, direct staffing, training, and scheduling, and drive exceptional customer experiences.

The role requires strong leadership, strategic merchandising execution, and a commitment to world-class service. You will manage budgets, assets, and store policies while promoting club membership and in-store services.

Qualifications

• 5+ years in high-volume, big-box retail management; multi-store experience preferred.
• Ability to calculate discounts, commissions, and percentages.
• Ability to read/analyze reports and write business correspondence.
• Strong interpersonal and leadership skills.
• Experience with ERP/Inventory/POS systems.

Responsibilities

• Directly supervises the Assistant Store Manager, HR Manager, LP Manager, and Promotions Manager.
• Opens and closes the store.
• Handles staffing, interviews, training, and performance appraisals; schedules and coaching.
• Ensures world-class customer service and a positive shopping experience.
• Meets/exceeds financial plans; audits reports and controls assets/cash.
• Maintains merchandising directives and marketing strategies.
• Executes sales/payroll plans and keeps store compliant.
• Keeps environment safe, clean, and organized.
• Resolves customer and associate issues and manages escalations.
• Leads club membership promotion and in-store pickup programs; champions team concept.
• All other duties as assigned.

Skills

Retail management

Staff supervision

Customer service

Merchandising

Financial acumen

Communication skills

Team leadership

Tools

POS systems

Inventory management systems

Excel

Job description

POSITION SUMMARY

The General Manager is responsible for the day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale and other duties as assigned.

ESSENTIAL FUNCTIONS

• Directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store.
• Opens and Closes the Store.
• Ensures the Store is staffed with "service" oriented associates; participates in interviewing and selection, coordinates training, participates in "New Hire" orientation, prepares / approves performance appraisals, recommends merit / promotional increases, approves weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
• Meets or exceeds all financial plans as set by the Company.
• Controls Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures to ensure system integrity; monitor and control cash management; controls Stores Operating account.
• Maintains all Merchandising directives sent from the Corporate Office and all Marketing & Advertising strategies in the Store
• Executes all Sales / Payroll plans as directed by the Company
• Maintains a clean, organized, and safe environment and facility for all associates and customers
• Resolves customer and associate issues
• Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS

Experience: Minimum of 5+ years in high volume, 'big box' Retail Management, with multi-store experience desired.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports. Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to large groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified indi