Group Sales Manager-Firearms

Bass Pro Shops; Garner (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Group Sales Manager to lead their sales departments. This role is pivotal in ensuring a world-class customer service experience while meeting financial goals. The ideal candidate will have a strong background in retail management, with proven abilities in team leadership, sales planning, and customer relations. You will be responsible for staffing, training, and motivating a dedicated team, as well as executing sales strategies to enhance customer satisfaction. Join a vibrant team and make a significant impact in a dynamic retail environment.

Qualifications

• 3-5 years of experience in Retail Management with sales department responsibility.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Supervise sales departments and ensure a world-class customer service experience.
• Staff departments, manage training, and resolve customer issues.

Skills

Retail Management

Customer Service

Interpersonal Skills

Problem Solving

Sales Planning

Tools

PC-based word processing

Spreadsheets

Inventory management systems

Job description

POSITION SUMMARY:

The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains “Manager on Duty” responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS:

• Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports. Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
• Demonstrated use of Team concept of Management.

TRAVEL REQUIREMENTS:

• N/A

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS:

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Occasionally work in low or high temperatures.
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments.
• Occasionally work in hazardous conditions.