Assistant General Manager

Homewood Suites Saratoga Springs; City of Saratoga Springs (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Hotel discounts

Company discounts

Growth and advancement opportunities

Supportive, people-first culture

Job summary

Maine Course Hospitality Group in Saratoga Springs, NY is seeking an experienced Assistant General Manager to lead hotel operations, mentor teams, and uphold brand standards. This hands-on role partners with the General Manager to deliver outstanding guest experiences and drive financial performance.

The ideal candidate brings proven hotel leadership, a guest-first mindset, and strong communication skills. You will manage daily operations, schedule staff, monitor KPIs, and ensure safety and

Qualifications

• Must have proven hotel management or hospitality leadership experience.
• Strong leadership, communication, and team development skills.
• Guest-focused mindset with passion for hospitality and service excellence.
• Experience supporting budgets, labor management, and cost controls.

Responsibilities

• Assist the General Manager in overseeing daily hotel operations across all departments.
• Act as Manager on Duty and ensure a high level of guest satisfaction at all times.
• Support hiring, onboarding, training, coaching, and performance management of team members.
• Help manage labor, scheduling, payroll, and operational costs.
• Ensure compliance with brand standards, MCHG policies, and safety regulations.
• Monitor guest feedback, reviews, and operational KPIs to drive continuous improvement.
• Maintain property standards for cleanliness, safety, and overall guest experience.
• Collaborate with department leaders to resolve operational challenges and guest concerns.
• Build positive relationships with guests, vendors, and community partners.
• Step in to lead operations in the absence of the General Manager.

Skills

Hotel management experience

Leadership

Guest service focus

Budgeting & cost controls

Staff development

Job description

Assistant General Manager

Maine Course Hospitality Group is built onFun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests, our team members, and the communities we serve. We are seeking an experienced, service-driven Assistant General Manager to help lead hotel operations and deliver exceptional guest experiences.

The Assistant General Manager works closely with the General Manager to support daily hotel operations, team development, financial performance, and brand standards. This is a hands-on leadership role ideal for hospitality professionals looking to grow their management career with a values-driven organization.

Why Join Maine Course Hospitality Group

• Competitive salary and bonus opportunities
• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Hotel and company discounts
• Growth and advancement opportunities
• Supportive, people-first culture

Key Responsibilities

• Assist the General Manager in overseeing daily hotel operations across all departments
• Act as Manager on Duty and ensure a high level of guest satisfaction at all times
• Support hiring, onboarding, training, coaching, and performance management of team members
• Help manage labor, scheduling, payroll, and operational costs
• Ensure compliance with brand standards, MCHG policies, and safety regulations
• Monitor guest feedback, reviews, and operational KPIs to drive continuous improvement
• Maintain property standards for cleanliness, safety, and overall guest experience
• Collaborate with department leaders to resolve operational challenges and guest concerns
• Build positive relationships with guests, vendors, and community partners
• Step in to lead operations in the absence of the General Manager

Qualifications

• Previous hotel management or hospitality leadership experience required
• Assistant General Manager, Front Office Manager, or Department Head experience preferred
• Strong leadership, communication, and team development skills
• Guest-focused mindset with a passion for hospitality and service excellence
• Working knowledge of hotel operations including front desk, housekeeping, and maintenance
• Experience supporting budgets, labor management, and cost controls
• Proficiency with hotel property management systems (PMS) and basic computer applications
• Ability to work a flexible schedule including nights, weekends, and holidays

Maine Course Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.