Assistant General Manager
1876 Country Club
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Descripción de la vacante
1876 Country Club in North Dallas is seeking an Assistant General Manager to direct day-to-day operations across all departments for a luxury private club.
You will partner with the General Manager, mentor department heads, ensure service excellence, financial discipline, and vibrant member experiences while maintaining club standards and strategic objectives.
Formación
- Bachelor's Degree preferred in hospitality, business, or related field.
- Minimum 5 years management experience in private clubs, resorts, luxury hospitality, or related operations.
- Strong leadership and communication skills.
Responsabilidades
- Oversee daily club operations across all departments to ensure efficiency and consistency.
- Lead department head meetings and daily operational briefings; coach and mentor supervisors.
- Ensure exceptional member experiences, timely service recovery, and responsiveness to member feedback.
- Manage Food & Beverage operations, events, reservations, and dining room standards.
- Collaborate with General Manager on financial performance, budgeting, and cost controls.
- Support recruitment, onboarding, and talent development; enforce policies and standards.
Conocimientos
Educación
Descripción del empleo
1876 Country Club is poised to become one of North Dallas' premier private club destinations. Currently under construction, this exceptional property will feature an 18-hole championship golf course, world-class practice facilities, and a state-of-the-art clubhouse offering full-service dining and upscale amenities. The championship golf course and Midway Grille are slated to open by the end of 2026, marking an exciting first chapter in delivering an unparalleled golf and private club experience.
Three years of private club operations preferred.
General Manager
- Director of Food & Beverage
- Executive Chef
- Director of Events
- Housekeeping Manager
- Membership Services Team
- Front Desk Operations
- Administrative Staff
- Clubhouse Maintenance Personnel
- Other Department Heads as Assigned
The Assistant General Manager (AGM) serves as the senior operational leader responsible for executing the day-to-day operations of 1876 Country Club and ensuring exceptional service standards throughout the Club.
The AGM works directly with the General Manager to deliver a luxury private club experience while maintaining operational excellence, financial discipline, employee engagement, and member satisfaction.
This position serves as the primary operational liaison between department heads and the General Manager and is expected to be highly visible throughout the Club, actively interacting with members, guests, and staff daily.
The AGM must possess strong leadership skills, financial acumen, hospitality expertise, and the ability to lead multiple departments while ensuring alignment with the Club's mission, standards, and strategic objectives.
The AGM shall assume General Manager responsibilities in the absence of the General Manager.
The AGM is responsible for ensuring all departments operate efficiently and consistently each day.
Responsibilities include:
- Opening and closing oversight of Club operations.
- Daily facility inspections.
- Monitoring member service standards.
- Ensuring operational readiness of all departments.
- Addressing member concerns and service recovery opportunities.
- Coordinating daily activities among department heads.
- Ensuring all facilities are clean, organized, and member-ready.
- Maintaining consistent execution of Club standards.
The AGM serves as a senior leader within the organization.
Responsibilities include:
- Leading department head meetings.
- Conducting daily operational meetings.
- Coaching and mentoring supervisors.
- Assisting with employee development plans.
- Conducting performance evaluations.
- Supporting recruitment and hiring efforts.
- Administering disciplinary procedures when necessary.
- Promoting teamwork throughout the organization.
- Developing future leaders.
The AGM is expected to lead by example and demonstrate professionalism, accountability, and integrity at all times.
The AGM is responsible for ensuring exceptional member experiences throughout the Club.
Responsibilities include:
- Regular interaction with members.
- Monitoring member satisfaction.
- Resolving member concerns promptly.
- Following up on member feedback.
- Ensuring service standards are consistently executed.
- Participating in member events.
- Supporting membership retention efforts.
- Assisting with prospective member tours.
The AGM shall:
- Know members by name.
- Maintain visibility throughout the Club.
- Foster meaningful member relationships.
- Anticipate member needs.
- Ensure prompt follow-up on all concerns.
The AGM serves as the primary operational leader for Food & Beverage.
- Dining room service standards.
- Bar operations.
- Beverage programs.
- Event execution.
- Employee training.
- Reservation management.
- Member dining experiences.
- Menu implementation.
- Kitchen cleanliness.
- Food quality.
- Sanitation compliance.
- Staffing oversight.
- Purchasing controls.
- Food Cost Management.
- Liquor Cost Management.
- Labor Cost Management.
- Inventory Controls.
- Waste Reduction Programs.
The AGM shall conduct routine inspections of all dining facilities and provide coaching to management staff.
The AGM is responsible for maintaining luxury-level clubhouse standards.
Areas of oversight include:
- Clubhouse Cleanliness
- Locker Rooms
- Restrooms
- Dining Rooms
- Bars
- Event Spaces
- Administrative Offices
- Outdoor Patios
- Pool Facilities
- Fitness Facilities (if applicable)
The AGM shall conduct and document inspections of:
- Facility Cleanliness
- Member Areas
- Employee Areas
- Safety Hazards
- Maintenance Issues
- Landscaping around Clubhouse
The AGM is responsible for ensuring successful execution of all Club events.
- Holiday Events
- Member Mixers
- Wine Dinners
- Family Events
- Club Celebrations
- Weddings
- Corporate Meetings
- Banquets
- Social Functions
The AGM shall ensure event standards, staffing levels, and service execution meet Club expectations.
The AGM works closely with the General Manager on financial performance.
- Monthly Forecasting
- Revenue Monitoring
- Expense Control
- Labor Management
- Departmental Budget Reviews
- Cash Handling Compliance
- Inventory Controls
- Purchasing Controls
- Invoice Review
- Payroll Review
- Internal Audits
The AGM shall identify opportunities to improve profitability while maintaining member satisfaction.
The AGM plays a significant role in staff development.
- Interviewing candidates.
- Participating in hiring decisions.
- Onboarding new employees.
- New Employee Orientation.
- Service Standards Training.
- Leadership Development.
- Safety Training.
- Department Cross-Training.
- Employee Recognition Programs.
- Staff Communication.
- Career Development Planning.
The AGM is responsible for ensuring operational compliance.
- Daily Deposit Verification.
- Safe Audits.
- POS Compliance.
- Cash Handling Reviews.
- Liquor Inventory Audits.
- Food Inventory Reviews.
- Purchasing Compliance.
- Receiving Procedures.
- OSHA Compliance.
- Alcohol Compliance.
- Health Department Compliance.
- Emergency Response Procedures.
The AGM shall complete daily inspections of:
- Dining Rooms
- Bars
- Kitchens
- Storage Areas
- Restrooms
- Locker Rooms
- Fitness Areas
- Event Spaces
- Arrival Experience
- Parking Lots
- Landscaping
- Entry Monuments
- Pool Areas
Inspection deficiencies shall be communicated to department heads and corrected promptly.
- Bachelor's Degree preferred.
- Minimum 5 years management experience in private clubs, resorts, luxury hotels, or hospitality operations.
- Strong leadership and communication skills.
- Experience managing multiple departments.
- Strong financial acumen.
- Knowledge of food and beverage operations.
- Ability to lead in a fast-paced hospitality environment.
- Certified Club Manager (CCM)
- CMAA Membership
- PGA Membership
- Hospitality Management Degree
- Private Club Experience
- Hospitality Leadership
- Food & Beverage Operations
- Event Management
- Financial Analysis
- Budgeting
- Human Resources
- Employee Development
- Conflict Resolution
- Member Relations
- Operational Planning
- Inventory Management
- Internal Controls
- Ability to stand and walk for extended periods.
- Ability to work evenings, weekends, and holidays.
- Ability to inspect indoor and outdoor facilities.
- Ability to lift up to 30 pounds occasionally.
- Ability to respond during emergency situations.
- Ability to navigate all Club facilities and grounds.
- Service Standards
- Member Feedback
- Member Retention
- Revenue Performance
- Labor Cost Control
- Expense Management
- Departmental Profitability
- Employee Retention
- Training Compliance
- Team Development
- Department Head Performance
- Facility Standards
- Event Execution
- Internal Control Compliance
- Safety Compliance
- Negotiable
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