Assistant General Manager

Club4 Fitness; Knoxville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

PTO

Monthly bonuses

Job summary

CLUB4 Fitness Knoxville is seeking an Assistant General Manager to support the General Manager in leading a team and delivering an exceptional member experience while driving revenue growth. You will oversee operations in the GM’s absence and help develop staff within budgeted guidelines.

The role emphasizes customer service excellence, sales leadership, and operational discipline. A path to leadership and bonuses for achieving KPI targets is highlighted.

Qualifications

• Proven customer service experience in a high-volume setting.
• Strong sales focus with ability to meet membership targets.
• Supervisory or leadership experience preferred.
• CPR/AED certified.
• Proficiency with MS Office and basic computer skills.

Responsibilities

• Lead daily operations in the absence of the General Manager.
• Drive membership sales and revenue growth for the location.
• Ensure outstanding member experiences and staff adherence to service standards.
• Coach and mentor staff; manage scheduling and payroll processes.
• Collaborate with General Manager and Regional Manager to address club issues.

Skills

Customer service

Sales

Leadership

Microsoft Office

Time management

Education

High School Diploma or GED

CPR/AED certification

Tools

Microsoft Office

Point-of-sale systems

Job description

Job Details

Job Location: Knoxville Kingston - Knoxville, TN 37923

Position Type: Full Time, Reports to: General Manager

Direct Reports: Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs)

FLSA Status: Full-time, Non-exempt - with additional Monthly Bonuses!

PTO Eligible: Yes

Benefits Eligible: Yes (Medical/Dental/Vision, 401(k))

OVERVIEW

The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..

The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. And, when s/he meets or exceeds established KPI metrics for these aspects of the job, s/he will earn a monthly bonus on top of regular wages.

CLUB4 seeks a future leader who is results-oriented and committed to quality service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
• Sales duties include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follow superior customer service guidelines.
• Provide support to the staff so they can achieve growth in the company while also providing them with the opportunity to develop their skills.
• Collaborate with the General Manager and Regional Manager to appropriately address all issues within the club, and online, involving both employees and members while ensuring that all are addressed in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the Club.
• Actively promote CLUB4 Fitness within local communities.

Performance Requirements of the AGM

• Partner with General Manager to grow the Club business regarding sales profit, and to motivate staff to achieve this same goal.
• Ensure accurate and timely daily deposits.
• Ensure and monitor compliance with all policies, procedures, and organizational standards.
• Monitor inventory in the club, ensuring there are adequate supplies.
• Monitor and oversee employee payroll and scheduling, ensuring the club is adequately staffed at all times.
• Responsible for keeping the facility clean and able to pass inspections.
• Schedule and reassign staff personnel in order to meet Club needs in the absence of the General Manager.
• Maintain strict confidentiality of proprietary and/or sensitive information.
• Partner with GM and MOD to manage team members to ensure strong communication with the goal of developing effective working relationships and provide an inviting experience for members and prospective members.
• Responsible for complete knowledge, understanding, and strict adherence to company policies and procedures.
• Other duties as assigned by the General or Regional Manager or Managing Partner.

ORGANIZATIONAL RELATIONSHIPS

The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.

Qualifications

• Knowledge, skills & abilities:
  • Hard working, goal oriented, enthusiastic, and energetic.
  • Solid work ethic with strong decision-making skills.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Basic computer, math, and communication skills required.
  • Superior customer service skills, preferably in the fitness industry.
  • Both detail and results-oriented with high degree of professionalism and organizational skills.
  • Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment.
  • Demonstrated ability to work both autonomously and collaboratively within teams.
  • Must be computer proficient and well versed in Microsoft Office Suite.
  • Desire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General Manager.
  • Ability to travel to other clubs as needed.
• Minimum certifications/education/experience level:
  • Some supervisory or leadership experience in a high-level customer service industry preferred.
  • A High School Diploma or equivalent (GED) is required; a 2- or 4-yr degree or four years of supervisory experience is preferred.
  • Must be CPR/AED certified.

Reasonable Accommodations

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

Any work-related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of CLUB4 Fitness Human Resources or the Managing Partner.