Assistant General Manager

crunch; Cary (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free gym membership

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Crunch is hiring an Assistant General Manager to support the General Manager in daily club operations and ensure members receive top-tier service and facilities. This full-time exempt role focuses on leadership, operations, and revenue performance.

You will oversee front desk, housekeeping, and Kids Crunch staff, coordinate with Fitness teams, and uphold standards for cleanliness, safety, and member experience. Competitive benefits accompany a salaried schedule.

Responsibilities

• Lead and motivate staff to achieve revenue goals
• Supervise front desk, housekeeping, and Kids Crunch staff
• Coordinate with Personal Training and Group Fitness teams
• Ensure club cleanliness, safety, and smooth operations

Job description

Benefits:

• Free gym membership
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Assistant General Manager

Job Description & Performance Expectations

JOB DESCRIPTION

The Assistant General Manager is responsible for assisting the General Manager in day-to-day operations of the club to ensure members and prospects receive the highest quality of service and facilities. This is a full-time, salaried exempt position.

HOURS

• Monday - Thursday: 9:30 AM - 6:30 PM
• Friday: 9:30 AM - 3:30 PM
• Saturday or Sunday: 8:00 AM - 12:00 PM

Hours can be changed and are dependent on the club's pacing to sales goals and community outreach events.

RESPONSIBILITIES & EXPECTATIONS

Sales, Revenue & Collections

• Achieve target revenue goals through leadership and motivation of employees
• Daily past due account collections and calls
• Monitor flagged check-ins to increase revenue and collections
• Conduct tours and telephone inquiries for prospective members

Leadership & Team Development

• Train and supervise the front desk, housekeeping, and Kid's Crunch staff
• Coordinate and work with other departments, including Personal Training and Group Fitness
• Promote a professional and inviting environment that enhances the quality of service and care offered to members

Operations, Administration & Compliance

• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance
• Ensure the club meets standards for cleanliness, maintenance, safety, and security
• Other duties as assigned

These duties and responsibilities may change at any time.