Assistant General Manager

Sun Lakes Country Club; Banning (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with employer match

PTO & Leaves

Job summary

Sun Lakes Country Club is seeking an Assistant General Manager to support the General Manager in leading the day-to-day operation of the club and community. The role collaborates with the Association Board, committees, residents, guests, contractors, vendors, and city staff to advance Board goals and Troon’s management guidelines.

The ideal candidate has a four-year degree in a related field, at least three years in management, and CCAM/PCAM credentials, with strong budgeting, communication, and

Qualifications

• Bachelor's degree from an accredited four-year college or university with coursework in a field related to hospitality, club or property management, or equivalent experience.
• Minimum of three years of experience in a management position.
• CCAM and/or PCAM designation.
• Valid driver's license, current proof of automobile insurance, and an acceptable DMV record.
• Knowledge of budgeting and finance; ability to interpret, understand and follow homeowner association CC&Rs, bylaws and contracts.
• Ability to apply the principles, practices and objectives of recreation, administration and management.
• Knowledge of building and grounds maintenance requirements and of community association development.
• Knowledge of personnel development and administration, including the ability to establish work standards, motivate staff and evaluate performance.
• Ability to prepare and supervise a variety of records and reports, research problems and prepare written recommendations.
• Strong written and verbal communication skills in English; sound judgment, discretion with confidential information, and the ability to manage multiple concurrent tasks and frequent interruptions.
• Ability to work in office, indoor club, and outdoor course settings, including evenings, weekends, and holidays based on club events and business needs.
• Ability to sit for 3-6 hours per day, with occasional standing and walking, including on uneven ground around the golf course and grounds.
• Occasional lifting and carrying of up to 50 lbs.
• Frequent use of hands for keyboard work and handling materials; occasional driving of a vehicle or golf cart.

Responsibilities

• Assist the General Manager in implementing Board policy and directives within the scope of the management agreement.
• Assist the General Manager in supervising all on-site personnel and overseeing contractors who provide services to the community.
• Assist the General Manager with hiring, coaching, discipline and performance evaluations.
• Assist in preparing schedules and establishing priorities for routine and special work projects.
• Assist the General Manager in directing the overall operation of Sun Lakes Country Club, including golf course maintenance, the golf shop, the cart barn, the dining room, the lounge and banquet services.
• Periodically survey the golf course and club facilities to ensure they are kept neat, attractive and well maintained.
• Oversee implementation of Association policies regarding use of the golf course and food and beverage facilities, and recommend improvements or additions to existing facilities.
• Assist the General Manager in preparing annual budget estimates for Board review and approval.
• Assist in reporting monthly financial results of the Association and distributing financial data to the Board of Directors.
• Administer the functions of the community within the approved operating budget, and advise the Board of significant operational problems or deviations from plan.
• Assist in analyzing financial reports, coordinating input from professional advisors, advising the Board on major expenditures, establishing budget controls and preparing budget recommendations.
• Act as a liaison between the Board of Directors and residents in carrying out established policies and addressing resident concerns.
• As directed by the General Manager, manage all aspects of sub-association operations and serve as Community Manager for Lakeside Community Association, Lakeside II Community Association and Fairway Villas Community Association.
• Conduct business with the highest standards of personal, professional and ethical conduct in keeping with Troon's standards of hospitality and service.
• Ensure all safety precautions are followed and all policies and standard operating procedures are observed.
• Participate in meetings and work groups as needed to coordinate activities, resolve problems, obtain approvals and stay current on new developments, requirements, policies and regulatory guidelines.
• Perform special projects and other related duties as assigned.

Education

Bachelor's degree in hospitality/club or property management

CCAM and/or PCAM designation

Job description

Overview

Sun Lakes Country Club is seeking an Assistant General Manager to support the General Manager in leading the day-to-day operation of the club and community. The role works closely with the Association Board of Directors, committees, residents, guests, contractors, vendors, outside groups, employees, and city staff to help carry out Troon's management agreement and advance the goals and objectives of the Board of Directors.

Experience Required

• Bachelor's degree from an accredited four-year college or university with coursework in a field related to hospitality, club or property management, or equivalent experience.
• Minimum of three years of experience in a management position.
• CCAM and/or PCAM designation.
• Valid driver's license, current proof of automobile insurance, and an acceptable DMV record.
• Knowledge of budgeting and finance; ability to interpret, understand and follow homeowner association CC&Rs, bylaws and contracts.
• Ability to apply the principles, practices and objectives of recreation, administration and management.
• Knowledge of building and grounds maintenance requirements and of community association development.
• Knowledge of personnel development and administration, including the ability to establish work standards, motivate staff and evaluate performance.
• Ability to prepare and supervise a variety of records and reports, research problems and prepare written recommendations.
• Strong written and verbal communication skills in English; sound judgment, discretion with confidential information, and the ability to manage multiple concurrent tasks and frequent interruptions.
• Ability to work in office, indoor club, and outdoor course settings, including evenings, weekends, and holidays based on club events and business needs.
• Ability to sit for 3-6 hours per day, with occasional standing and walking, including on uneven ground around the golf course and grounds.
• Occasional lifting and carrying of up to 50 lbs.
• Frequent use of hands for keyboard work and handling materials; occasional driving of a vehicle or golf cart.

Essential Responsibilities

• Assist the General Manager in implementing Board policy and directives within the scope of the management agreement.
• Assist the General Manager in supervising all on-site personnel and overseeing contractors who provide services to the community.
• Assist the General Manager with hiring, coaching, discipline and performance evaluations.
• Assist in preparing schedules and establishing priorities for routine and special work projects.
• Assist the General Manager in directing the overall operation of Sun Lakes Country Club, including golf course maintenance, the golf shop, the cart barn, the dining room, the lounge and banquet services.
• Periodically survey the golf course and club facilities to ensure they are kept neat, attractive and well maintained.
• Oversee implementation of Association policies regarding use of the golf course and food and beverage facilities, and recommend improvements or additions to existing facilities.
• Assist the General Manager in preparing annual budget estimates for Board review and approval.
• Assist in reporting monthly financial results of the Association and distributing financial data to the Board of Directors.
• Administer the functions of the community within the approved operating budget, and advise the Board of significant operational problems or deviations from plan.
• Assist in analyzing financial reports, coordinating input from professional advisors, advising the Board on major expenditures, establishing budget controls and preparing budget recommendations.
• Act as a liaison between the Board of Directors and residents in carrying out established policies and addressing resident concerns.
• As directed by the General Manager, manage all aspects of sub-association operations and serve as Community Manager for Lakeside Community Association, Lakeside II Community Association and Fairway Villas Community Association.
• Conduct business with the highest standards of personal, professional and ethical conduct in keeping with Troon's standards of hospitality and service.
• Ensure all safety precautions are followed and all policies and standard operating procedures are observed.
• Participate in meetings and work groups as needed to coordinate activities, resolve problems, obtain approvals and stay current on new developments, requirements, policies and regulatory guidelines.
• Perform special projects and other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.
• Career growth and professional development opportunities across the Troon portfolio of clubs and communities.
• A culture that recognizes success and commitment and places associates at the center of everything the company does.