Assistant General Manager

Hyatt Place; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A hospitality management company is seeking an Assistant General Manager in Austin, Texas. This role involves leading hotel teams, overseeing departments, motivating staff, and ensuring exceptional guest service. The ideal candidate has a strong hotel background, leadership skills, and a passion for customer service. This position offers a full-time employment opportunity and operates in the vibrant hospitality industry.

Qualifications

• Exceptional guest service acumen and leadership skills.
• Ability to adapt to any situation.
• Previous hotel experience is required.
• Passion for customer service.
• Excellent communication and organizational skills.

Responsibilities

• Lead and develop the hotel team.
• Inspire and motivate staff for operational excellence.
• Oversee hotel departments and manage team members.
• Ensure accountability for staff performance.
• Resolve guest concerns efficiently.

Skills

Guest service acumen

Leadership skills

Organizational skills

Communication skills

Flexibility

Job description

Overview

As the Assistant General Manager (AGM), you will lead a team in developing and implementing property-wide strategies. Your role is pivotal in successfully implementing brand service strategy and initiatives. The ultimate objective is consistently meeting or exceeding guest, brand and ownership expectations.

Responsibilities

• Oversee the teams in all hotel departments including: Front Desk, Housekeeping, F&B and Night Audit.
• Hire and manage team members who demonstrate strong functional expertise, creativity, entrepreneurial leadership, and critical thinking to meet the business needs of the operation.
• Develop a thorough knowledge of the hotel staff, services, hours of operation, room details, amenities and hotel surroundings.
• Inspire and motivate employees to achieve operational excellence while practicing strategic retention efforts within the hotel team.
• Ensure staff is accountable for successful performance in a positive manner
• Effectively respond to and resolve guest concerns or complaints in a timely and efficient manner.
• Communicates a clear and consistent message regarding property goals to produce desired results
• Conducts annual performance reviews with direct reports according to Standard Operating Procedures
• Participates in daily/weekly/monthly Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution, and guest satisfaction
• Ensures accurate revenue, expense, and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities

Qualifications

• The ideal candidate will possess exceptional guest service acumen, leadership, and organization skills, as well as motivation to drive our stellar team to continued success
• Ability to be flexible and adapt to any situation
• Previous hotel experience is required
• Passion for customer service and a positive outgoing personality
• Excellent communications and organizational skills
• Able to motivate the team to provide best-in-class customer service

Other duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Who We Are

Tudor Hotel Management, LLC is a hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors.

Our company is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality