Assistant General Manager

Phc Hotels; Anderson (SC); On-site; USD 43,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking an Assistant General Manager in Anderson, SC. The role involves managing daily operations, supervising staff, and ensuring high service standards. Candidates should have a strong background in hospitality and demonstrate leadership skills for team development and financial management.

Benefits

Paid Time Off

Team Member Room Discounts

Aflac Enrollment

Referral Programs

Time and Half Holidays

Qualifications

• 2+ years supervising staff at a branded hotel.
• 3 years experience in the hotel industry.
• Knowledge in Housekeeping and Maintenance preferred.

Responsibilities

• Oversee day-to-day operations of Front Office and Housekeeping.
• Coordinate personnel and budget performance.
• Ensure highest quality service for guests.

Skills

Supervisory Skills

Professionalism

Communication

Detail Oriented

Education

Bachelor's Degree

Job description

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Aflac Enrollment

Accident, Disability, Life, Cancer, Dental & Vision Insurance

Principle Responsibilities & Position Purpose

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time

• 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred
• Bachelor's Degree preferred
• At least three years experience in the hotel industry is preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred
  
  
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required.
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
  
  

Description

Why you should work for us....

Get Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half Holidays

Referral Programs

Property Specific Incentives

Gift cards, Employee Lunches

Aflac Enrollment

Accident, Disability, Life, Cancer, Dental & Vision Insurance

Principle Responsibilities & Position Purpose

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time

Pre-Requisites (Requirements)

• 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred
• Bachelor's Degree preferred
• At least three years experience in the hotel industry is preferred
• Experience in accounting, is preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred
  
  

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required.
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
  
  

Requirements

Required Knowledge, Skills, and Abilities:

Knowledgeable In

• Supervisory Skills: interview, hire, train, appraise, document, motivate
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Accounting practices
• Safety and security measures
• Area shopping, dining, entertainment and travel directions.
• All functions, procedures and polices of departments supervised
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new
  
  

procedures and events.

• Manager on Duty functions
  
  

Skills

• Train and develop associates through meetings, logs, etc
  
  

Monitor and document associates for both positive and negative feedback

Maintain organization of supplies and order as necessary

Analyze work for accuracy of self and others

Computer literate to thoroughly operate property management system

Abilities

Multi task, detail oriented, remain service centric

Effectively communicate with guests, department heads, associates, and corporate office support staff.

Market and promote the property to increase exposure and sales.

Solve guest issues with professionalism maintaining hospitable attitude.

Additional Info

Essential Functions:

• Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor training program.
• Is responsible for implementing the company's Standard Operating Procedures at the hotel
• Keeps General Manager promptly and fully informed of all problems or unusual matters of significance
• Other duties as assigned, that the associate is capable of performing.
• Other duties as assigned, that the associate is capable of performing
  
  

Positions For Possible Future Advancement

Before the next promotion, this person should develop and train her/his replacement. The ability to teach skills and

competencies will enhance leadership skills in preparation for further promotion, potentially as a General Manager.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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