Assistant General Manager

Buffalo Wings; Akron (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading restaurant chain is seeking an Assistant General Manager in Akron to oversee operations and team training. This role requires strong leadership and communication skills to ensure excellent guest services and operational efficiency. The AGM will assist in managing daily functions and developing team members to maintain high standards in service and training.

Qualifications

• Experience in restaurant management preferred.
• Certified Trainer status necessary.
• Ability to address guest complaints effectively.

Responsibilities

• Assist General Manager in overseeing restaurant operations.
• Train and develop new team members and Wing Certified Trainers.
• Ensure adherence to company training standards.

Skills

Leadership

Communication

Customer Service

Job description

*JOB PURPOSE*: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise, and coach Team Members and management to ensure perfect shift execution and Guest satisfaction.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

Team

• Conducts second interviews and schedules orientations
• Conducts new Team Member orientations (including all associated paperwork)
• Enters new Team Members into Aloha and CTUIT
• Ensures all Team Members complete onboarding 100%
• Prepares and distributes training schedules at orientation, only with certified WCTs
• Completes and files all training paperwork after day 6
• Follows up on training daily with signatures
• Ensures post-shift training with WCT and trainee, ideally completing all training by day 6 with position validation forms
• Develops Wing Certified Trainers for all restaurant sections
• Maintains a roster of certified WCTs with relevant dates
• Holds regular WCT meetings and evaluations
• Responsible for new menu rollouts and ServSafe training for WCTs
• Practices all Team skills

FOH Support Responsibilities

• Follows company standards for tipped Team Members
• Handles opening and closing duties for tipped employees
• Manages task time outside of standard responsibilities, adjusting pay accordingly

Guest

• Addresses guest complaints or Hot Alerts promptly
• Closes guest comments within 48 hours and submits forms to RM

Quality Operations

• Completes one full QSC quarterly
• Handles non-McLane ordering

Sales & Profits

• Enters invoices into CTUIT and manages Accounts Payable

Communication

• Practices all previously noted communication skills

Direct Responsibilities

• Ensures 100% training process adherence
• Develops Wing Certified Trainers

The duties may change; company reserves the right to modify responsibilities. This description is general and not exhaustive.

*PHYSICAL DEMANDS:*

The physical demands include sitting, standing, bending, lifting, and moving intermittently. Notify management if unable to perform tasks outside physical capabilities.