Assistant Front Office Manager - $25 per Hour

Hotel Yountville; Riverside, Northern (CA, KY); On-site; USD 28,000 - 40,000; Full time

Job summary

Riverside Marriott at the Convention Center is seeking an Assistant Front Office Manager to lead the front desk team in Riverside, California. The role focuses on staffing, training, and ensuring smooth guest experiences at check-in and check-out, while handling MICROS transactions and daily operations.

The ideal candidate will manage scheduling, coordinate with housekeeping and engineering, and maintain a high standard of guest service in a busy hotel environment.

Qualifications

• Front office leadership experience preferred.
• Ability to manage front desk staffing and scheduling.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance needs.
• Support coordination of guest requests with appropriate departments.

Job description

Assistant Front Office Manager - $25 per Hour

#26-2636

Riverside, California, United States

Location Description

3400 Market St, Riverside, California 92501

Blending regional style and familiar ease, Marriott Riverside at the Convention Center is located in the heart of downtown, nestled in the Inland Empire. Just steps to the Riverside Convention Center, making us the ideal spot for your next trade show or business conference. Our hotel features 293 comfortable accommodations, including 24 spacious suites, perfect for business and leisure travelers alike. Just moments from our doorsteps, you'll find popular destinations, such as Fox Performing Arts Center, the historic Mission Inn and the University of California, Riverside. Our hotel is also a mile from the Riverside County Superior Courthouse, major corporations and 10 miles from March Air Reserve Base. Prepare for your meeting in our business center, relax in our concierge lounge with complimentary breakfast and evening hors d'oeuvres or get down to business in our 11,000 square feet of meeting space. Turn any stay into a relaxing getaway at Marriott Riverside at the Convention Center.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Riverside Marriott-RALMC

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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