Assistant Front Office Manager

Andaz; Wailea (HI); On-site; USD 74,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid Time Off and 7 Holidays

Discounted Hyatt rooms

Job summary

Andaz Maui at Wailea is seeking an Assistant Front Office Manager to ensure smooth arrivals and thoughtful departures for guests. You will oversee a team of Resort Hosts and support the Guest Services team, coordinating with operations to meet guest needs.

The role requires strong English communication, hospitality experience, and a proactive leadership style. This position is based at the luxurious Wailea resort with competitive benefits.

Qualifications

• Demonstrated ability to effectively interact with people of diverse abilities and backgrounds.
• 2 years or more of progressive hotel or guest services experience, preferably rooms management.
• Strong service orientation and professional presentation skills.
• Hotel/Hospitality degree is an asset.
• Energetic, entrepreneurial, motivational leadership and excellent communication skills.
• Clear written and verbal English communication skills.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal and administrative skills.
• Valid liquor certification to Sell/Serve Alcohol.
• Clean Motor Vehicle Record.

Responsibilities

• Oversee daily arrivals and guest requests, luggage delivery, rental cars, and room blocking; coordinate with all operations departments.
• Support Guest Services team to provide a seamless and barrier-free guest experience.

Skills

Interpersonal skills

Customer service

English proficiency

Microsoft Word

Microsoft Excel

Organizational skills

Education

Hospitality degree

Tools

Microsoft Word

Excel

Job description

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

The Assistant Front Office Manager is responsible for ensuring a smooth arrival and thoughtful departure for all guests. The Assistant Front Office Managers oversee a team of Resort Hosts and support the Guest Services team in providing a seamless and barrier free experience with guests. The Assistant Front Office Manager will review daily arrivals, guest requests, luggage delivery, rental cars, and room blocking and coordinate those needs with all other operations departments.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of "Andaz, personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is not your typical career opportunity. This is the Hyatt Touch.

The salary range for this position is $73,600 - $77,000. Decisions regarding individual salaries commensurate with experience and qualifications.

• Medical, Dental, Vision, and other additional Health Benefits
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Paid Time Off and 7 Observed Holidays
• Discounted Hyatt rooms upon hire and up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people of diverse abilities and backgrounds
• 2 years or more of progressive hotel experience, preferably rooms management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Valid liquor certification to Sell/Serve Alcohol
• Clean Motor Vehicle Record