Assistant Front Office Manager

Omni Hotels & Resorts; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Assistant Front Office Manager to enhance guest experiences. This full-time, on-site role offers a unique opportunity to lead a dynamic team, ensuring exceptional service and smooth operations. You'll mentor team members, resolve guest concerns, and uphold brand standards, all while fostering a welcoming environment. If you're passionate about hospitality and ready to take the next step in your career, this position is perfect for you. Join a team that values genuine connections and strives for excellence in every interaction.

Qualifications

• Prior experience in hotel or resort leadership is essential.
• Strong communication skills and ability to connect with guests.

Responsibilities

• Support front desk operations and ensure smooth daily operations.
• Act as the point of contact for guest needs and concerns.

Skills

Leadership

Communication Skills

Problem-Solving

Guest Service

Team Management

Attention to Detail

Tools

Hotel Property Management Systems (Opera preferred)

Job description

Overview

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASU is looking for a confident, guest-focused Assistant Front Office Manager (AFOM) to join our leadership team. This is an excellent opportunity for someone ready to grow into their next leadership role. If you enjoy leading teams, building strong connections with guests, and creating an environment where both guests and team members feel valued, this role is for you. As an AFOM, you’ll support daily front office operations, mentor associates, and help deliver exceptional service from check-in to check-out. Your positive attitude and focus on solutions will make a meaningful impact every day, both for our guests and your team.

Responsibilities

• Work in cooperation with the Director of Front Office and other members of the leadership team to support the front desk and guest services teams to ensure smooth daily operations.
• Act as the point of contact for guest needs and concerns, resolving them thoughtfully and promptly.
• Create a welcoming environment for guests and associates alike, encouraging genuine hospitality at every interaction.
• Support hiring, onboarding, and ongoing training for front office associates.
• Maintain accurate scheduling and assist with administrative responsibilities.
• Work closely with all hotel departments to maintain clear communication and outstanding service standards.
• Lead by example in all areas, demonstrating professionalism, warmth, and service excellence.
• Manage cash handling, billing, and room assignment procedures with accuracy.
• Ensure brand standards and Omni Hotels & Resorts policies are upheld consistently.
• Look for ways to improve daily operations and enhance the guest experience.

Qualifications

• Prior experience at a hotel or resort within Rooms leadership.
• Must be able to work a flexible schedule including weekends, nights, and holidays.
• Ready and eager to take on a leadership role and grow in hotel operations.
• Strong communication skills and a natural ability to connect with people.
• Brings energy and positivity to every shift, motivating others around them.
• Comfortable guiding a team and giving constructive feedback.
• Quick thinker with a calm, steady approach to problem-solving.
• Well-organized and attentive to details.
• Experience with hotel property management systems is helpful (Opera preferred).
• Committed to delivering thoughtful, genuine guest service.
• Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
• Must be able to stand for long periods of time. Must have a valid driver’s license and an excellent driving record.

*This position is a full-time, on-site position with no work from home flexibility.