Assistant Front Office Manager

Priority Dispatch Corp.; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Manager to lead the front desk operations at a premier hotel. This role involves orchestrating guest check-ins and check-outs, supervising front desk agents, and ensuring exceptional customer service. The ideal candidate will possess strong management skills and a commitment to guest satisfaction, creating a welcoming environment for all visitors. Join a dynamic team where your leadership will play a crucial role in enhancing the guest experience and maintaining operational excellence in the hospitality sector.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to supervise and train front desk agents effectively.

Responsibilities

• Oversee the front desk operations and ensure smooth check-in/check-out.
• Provide training and support to front desk agents.

Skills

Customer Service

Supervision

Cash Handling

Communication

Education

High School Diploma

Job description

Job Details

Level: Management

Job Location: Sheraton West Port Plaza - St. Louis, MO

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors Program and provide recognition and benefits to all present members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

Provide ongoing training and support to front desk agents. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Qualifications