Assistant Front Office Manager

Priority Dispatch Corp.; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Manager to lead the front desk operations at a prominent hotel location. This role involves orchestrating the registration and checkout processes, ensuring a seamless guest experience, and supervising a team of front desk agents. The ideal candidate will excel in customer service, possess strong organizational skills, and be able to provide ongoing training and support to staff. Join this dynamic team and play a vital role in creating memorable experiences for guests while maintaining the highest standards of service.

Qualifications

• Experience in customer service and front desk operations is essential.
• Ability to supervise and train front desk staff effectively.

Responsibilities

• Oversee registration and checkout processes at the front desk.
• Supervise front desk agents and ensure proper operations.

Skills

Customer Service

Supervisory Skills

Cash Handling

Organizational Skills

Education

High School Diploma

Job description

Job Details

Level: Management

Job Location: Doubletree West Port - St. Louis, MO

Position Type: Full Time

Education Level: High School

Salary Range: $18.50 - $22.00 Hourly

Travel Percentage: Negligible

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors Program and provide recognition and benefits to all present members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

Provide ongoing training and support to front desk agents. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Qualifications