Assistant Front Office Manager

AccorHotel; Santa Fe (NM); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefit plans

Generous PTO allowances

Employee rates at Accor properties

Job summary

Fairmont Pittsburgh is seeking a Front Office professional to lead daily operations, ensuring superb guest service and adherence to corporate standards. You will collaborate with the Director of Front Office and revenue management to optimize inventory and maximize room revenue.

The role requires guest-centric leadership, strong communication, and the ability to guide overnight staff while maintaining high service levels and loyalty program execution.

Qualifications

• Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property.
• Proficient in Opera PMS and Microsoft Office.
• College degree in Hospitality is an asset.
• Excellent leadership, written/verbal communication and interpersonal skills.
• Strong organizational skills with multitasking prioritization.
• Fanatical guest service orientation.
• Must have availability to work evenings, weekends and overnights.

Responsibilities

• Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
• Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue
• Execute concepts of “the perfect arrival”, following all company standards and measurements
• Focus the department on guest service initiatives and drive guest satisfaction score results
• Ensure the ALL loyalty program is executed to the highest level
• Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings
• Monitor established standards and procedures set out by the hotel and the department and ensure compliance
• Ensure colleague performance management principles are followed
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Skills

Leadership

Guest service orientation

Communication skills

Interpersonal skills

Multitasking

Front Office operations

Shift flexibility

PMS Opera

Microsoft Office

Education

College degree in Hospitality

Tools

PMS (Opera)

Microsoft Office

Job description

Job Description

• Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein
• Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue
• Execute concepts of “the perfect arrival”, following all company standards and measurements
• Focus the department on guest service initiatives and drive guest satisfaction score results
• Ensure the ALL loyalty program is executed to the highest level
• Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings
• Monitor established standards and procedures set out by the hotel and the department and ensure compliance
• Ensure colleague performance management principles are followed
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Qualifications

Your Experience and Skills Include

• Minimum 1 year progressive Front Office operations experience, preferably management in a luxury property
• Computer knowledge and proficiency in PMS (Opera) and Microsoft Office
• College Degree in Hospitality an asset
• Excellent leadership, written/verbal communication and interpersonal skills
• Strong organizational skills with multitasking prioritization
• Fanatical guest service orientation
• Must have availability to work evenings, weekends and overnights. This position will be working multiple overnight shifts during the week.
• Extended periods of walking or standing. This position requires you to be standing on your feet for the entirety of your shift.

Additional Information

What is in it for you

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.