Element San Jose Airport - Director Front Office

Evolution Hospitality; San Jose (CA); On-site; USD 68,000 - 72,000; Full time

Job summary

A leading hospitality company is seeking a Director of Front Office for their Element San Jose Airport location. The role involves managing all front desk operations, ensuring guest satisfaction, and overseeing financial reporting. Ideal candidates will have a strong background in hospitality management and experience in large hotel operations.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Daily Pay option

Qualifications

• 5 years of progressive Front Office management experience in a 500+ room hotel preferred.
• 3 years of Front Office management experience required.
• Specific brand experience is a plus.

Responsibilities

• Directs all Guest Services operations including check-in/check-out.
• Monitors associate performance and provides professional development.
• Implements marketing techniques to maximize revenue.

Skills

Leadership

Customer Service

Financial Management

Education

Bachelor’s degree in Business or Hospitality Management

Associate’s degree in applicable field

Tools

OnQ (PMS – property management) Certification

Job description

Element San Jose Airport - Director Front Office

Join to apply for the Element San Jose Airport - Director Front Office role at Evolution Hospitality

Element San Jose Airport - Director Front Office

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Evolution Hospitality provided pay range

This range is provided by Evolution Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$68,000.00/yr - $72,000.00/yr

As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Qualifications

• Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
  
  

Job Responsibilities

• Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implements and monitors all corporate marketing programs
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Runs and completes daily reports, analyze data and make decisions based on data
• Resolves guest issues and concerns to guest satisfaction
• Recruits, interviews and trains associates
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Newest hotel near San Jose Airport with free breakfast Stay in your Element and find balance at Element San Jose Airport. Located minutes from San Jose Airport and activities in downtown San Jose, our hotel boasts a relentless commitment to your wellbeing with allergy-free rooms and suites which offer plush Heavenly bedding, eco-friendly amenities, full kitchens, and in room entertainment. Get a good start to your mornings with our energizing Rise: Breakfast, then enjoy fare at one of the restaurants nearby. Mingle with other Element guests over savory food and beverages four nights a week at Relax: Evening Reception, and stay whole at our 24-hour fitness center and outdoor pool. Our event venue near dining, shopping, and outdoor recreational activities make our hotel the perfect place for your next event. Our hotel is also close to destinations like San Pedro Square Market, Santana Row, Santa Clara University, stadiums and arenas like PayPal Park and SAP Center, and museums. Whatever brings you to San Jose, enjoy it from our resource-efficient hotel. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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