Assistant Front Office Manager

MARCUS HOTELS INC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading boutique hotel in Pittsburgh as a supervisor where your unique personality and hospitality skills will shine. With a commitment to personal growth and guest satisfaction, you'll oversee a talented team and manage essential operations. Enjoy great career growth opportunities and comprehensive benefits.

Benefits

Room discounts at Marcus Hotels & Resorts

Discounts at restaurants and spa

Paid time off

Medical, dental, and vision insurance

401k with employer match

Qualifications

• 2+ years of supervisory/manager experience in luxury hotel/resort.
• Advanced knowledge of front office accounting procedures.
• Forbes 5 star and AAA 5 Diamond experience preferred.

Responsibilities

• Supervise team, create schedules, and coach employees.
• Maintain operational supplies and manage labor costs.
• Ensure compliance with guest service standards and cash handling.

Skills

Supervisory Experience

Communication

Problem Solving

Education

Bachelor's Degree

Tools

Opera

HotSOS

Microsoft Office Suite

Job description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count , creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
• Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
• Train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
• Ensure all employees follow cash and credit handling procedures.
• Accountable for the "guest ledger" and its proper daily maintenance.

What do you bring to the role?

• 2 years + of supervisory and manager on duty experience in a luxury resort or hotel.
• Trainer level knowledge of Opera and HotSOS
• Advanced knowledge of front office accounting procedures
• Forbes 5 star and AAA 5 Diamond experience
• Bachelor's Degree is preferred
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
• Ability to verbally communicate effectively and professionally.
• Experience using Microsoft Office Suite.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

What’s in it for you?

· Room discounts at Marcus Hotels & Resorts and IHG-branded properties

· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

· “Two for one” movie theater coupons at Marcus Theatres

· Ability to grow your career and transfer from one property to another

· Paid time off

· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

· And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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Pennsylvania, Pittsburgh, Kimpton Hotel Monaco

Pennsylvania, Pittsburgh, Kimpton Hotel Monaco