Assistant Front Office Manager

AKA Hotels+Hotel Residences; Philadelphia (Philadelphia County); On-site; USD 89,000 - 115,000; Full time

Job summary

An innovative hospitality company is seeking an Assistant Front Office Manager to elevate guest experiences in a luxury environment. This role involves overseeing guest registration, managing front office operations, and ensuring compliance with brand standards. The ideal candidate will have a strong background in guest services and a knack for problem-solving. This position offers a competitive salary, a hiring bonus, and a chance to work in a dynamic setting that prioritizes guest satisfaction. If you're ready to make a significant impact in the hospitality industry, this opportunity is for you!

Benefits

Medical Insurance

Vision Insurance

401(k)

$500 Hiring Bonus

Qualifications

• 3+ years of guest services experience required.
• Ability to analyze and interpret business reports and procedures.

Responsibilities

• Ensure efficient guest registration and service while adhering to brand standards.
• Monitor front office systems for optimal performance.
• Supervise staff and handle customer complaints effectively.

Skills

Guest Services

Customer Satisfaction

Communication Skills

Problem Solving

Budget Management

Labor Management

Education

Associate's Degree

3-5 Years Experience

Tools

Personal Computer Skills

Job description

2 days ago Be among the first 25 applicants

AKA University City is hiring for an Assistant Front Office Manager with 3+ years’ guest services experience!

** THIS POSITION OFFERS A $500 HIRING BONUS**

RESPONSIBILITIES

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Prepare forecasts and reports and assist in the development of the room’s budget.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Utilize labor management tools to schedule and control labor costs.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality Ensure compliance of front office, guest service, and brand standard operating procedures and policies.
• Ensure all Front Office Quality Standards are complied with and are consistently applied.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Directly supervises 1-3 employees in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED QUALIFICATIONS

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including e-mail, record-keeping, routine database activity, word processing, spreadsheets, etc.
• Prioritizes tasks, handling multiple tasks/projects simultaneously.

ABOUT AKA UNIVERSITY CITY

Welcoming you to Cira Centre South’s innovative vertical neighborhood, AKA University City encompasses 268 ultra-luxury furnished hotel and apartment residences in Philadelphia. Located on the upper 18 floors of Cira Centre South, AKA University City strives to enhance the experience of every resident, going above and beyond the typical extended stay hotel to offer a compelling lifestyle experience. The property’s 28th floor, Level28, is dedicated to our residents’ well-being and enjoyment with an expansive glass-enclosed Olympic-sized pool, state-of-the-art Technogym fitness center and yoga area, 3D golf simulator, outdoor terrace with fire pits, sophisticated a. Lounge, business center facilities, and a private screening room. AKA residents can also enjoy Walnut Street Café, a highly anticipated addition to Philadelphia’s burgeoning culinary scene, and Cira Green, a spectacular one-acre elevated urban park offering an array of cultural arts events and experiences. Designed by Pelli Clarke Pelli Architects with interiors and amenities from Lissoni Associati, the location of AKA University City at Cira Centre South has a prominent place in the Philadelphia skyline - and the highest views of any residential building in the city.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

Referrals increase your chances of interviewing at AKA Hotels+Hotel Residences by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Assistant Front Office Manager jobs in Philadelphia, PA.

Philadelphia, PA $89,301.33-$114,816.00 8 months ago

Plymouth Meeting, PA $55,000.00-$75,000.00 1 week ago

Certified Medical Assistant - Family Medicine (Nazareth)

Certified Medical Assistant - Family Medicine (Nazareth)

Certified Medical Assistant - Family Medicine (Nazareth)

Certified Medical Assistant - Family Medicine (Nazareth)

Certified Medical Assistant - Family Medicine (Nazareth)

Certified Medical Assistant - Family Medicine (Nazareth)

Medical Assistant/Medical Receptionist - St Mary Family Medicine Bensalem

Medical Assistant/Medical Receptionist - St Mary Family Medicine Bensalem

Certified Medical Assistant - Gastroenterology - Full Time, days (Nazareth)

Certified Medical Assistant - Gastroenterology - Full Time, days (Nazareth)

Certified Medical Assistant - Women's Health (St. Mary)

Certified Medical Assistant - Women's Health (St. Mary)

Certified Medical Assistant - General Surgery (St. Mary's)

Certified Medical Assistant - Cardiac EP - Full Time, days (St. Mary's)

Certified Medical Assistant - Cardiac EP - Full Time, days (St. Mary's)

Certified Medical Assistant - General Surgery (St. Mary's)

Certified Medical Assistant - Float Pool - Full time, days (Mercy Fitzgerald)

Certified Medical Assistant - Float Pool - Full time, days (Mercy Fitzgerald)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.